Chief Of Audit, Multistate

Agency Overview: The Department of Revenue's core mission is to collect the revenues required to support the business of the Commonwealth, to make a difference in the lives of children by enforcing the financial responsibilities of parenthood, and to assist Massachusetts cities and towns in sound and efficient fiscal management. Vision Statement: Our vision is to conduct our operations in a manner that inspires public confidence in government by administering and enforcing tax, child support and municipal finance laws in ways that are innovative, customer-focused, and transparent. Division Overview: The Tax Division is responsible for fostering voluntary compliance and narrowing the tax gap by identifying, educating, and auditing non-compliant taxpayers. The Tax Division audits the filed tax returns of businesses and individuals. Tax Division audits include (but are not limited to) returns for corporate excise, sales/use tax, meals tax, rooms occupancy, personal income, and special fuels tax. The Multistate Audit Bureau conducts audits of large corporations doing business in Massachusetts with headquarters outside of Massachusetts. Multistate conducts principally corporate excise and sales/use audits and has two physical offices and multiple teleworker locations throughout the continental United States. Position Summary: The Department of Revenue seeks an experienced and progressive Senor Manager to lead its Multistate Audit Bureau. The Bureau Chief manages 70 - 80 employees working from various locations, including home offices, across the country. The Bureau conducts tax audits of companies based outside of Massachusetts who have statutory obligations to file Massachusetts tax returns. The audit function is to determine compliance with statutory and regulatory provisions. The Multistate Bureau Chief is responsible for successful governance of the following areas. Establishing a culture of accountability, transparency, and responsiveness across the bureau that fosters diversity, respect, and inclusion for all. Overseeing all staffing functions for Multistate operations, including recruitment, retention, and professional development activities. Manages Multistate audit staff to achieve optimal levels of case completion with the highest level of quality. Works with Executive Management to determine audit priorities and identify/secure necessary resources. Works closely with Executive Management and Other Divisions to resolve complex tax issues and operationalize guidance. As part of the Future of Work initiative, the agency is adopting a hybrid work model. Hybrid work is a mix of in-office work and telework. This position may be designated as either Hybrid (work remotely some days and in-person on other days) or Telework (from a home office). Duties and Responsibilities: Oversee the daily operations of the Bureau, providing senior level direction of all business strategy, tax compliance, quality assurance, and program efficiency. Develop annual business plans for the operations in terms of audit selection and audit completion. Ensure quality service by providing a customer-focused work environment with responsive staff and user-friendly technology. Conduct organizational and operational reviews to instill excellence by maximizing resources. - Identify performance deficiencies and implement appropriate reforms. Adjust business priorities to meet legislative, operational, or administrative mandates. Identify and implement staffing requirements for efficient operations, maintaining a diverse and inclusive culture that attracts and retains staff, and drives the organization’s mission. Work closely with the Tax Division Deputy Commissioner and management team to create long-term business strategies for the Bureau consistent with Agency guidelines. Preferred Qualifications: Entrepreneurial mindset Excellent management skills with a spirit for innovation and continued progress. Strong business acumen and effective decision-maker. Change management experience and the ability to mentor, coach and inspire staff to embrace change. Expert understanding of Massachusetts and federal tax laws and ability to analyze complex tax issues. Ability to provide advice on taxation proposals, legislation, or initiatives Ability to identify opportunities and risks, create mitigation strategies and advance objectives Ability to think through problems, organize information, and identify key factors and underlying causes to generate solutions Ability to develop internal controls to safeguard data and maintain the integrity of operations - Ability to build consensus among members of multiple disciplines and across organizational boundaries Proven skills in senior level verbal and written communications Knowledge of organizational structures and the ability to align resources to improve effectiveness and meet goals Ability to foster a culture of diversity, respect, and inclusion This position is a Multistate position within the Massachusetts Department of Revenue, but the position is NOT in Massachusetts. The successful candidate is expected to reside and work outside of Massachusetts. The bureau headquarters location is Chicago, but candidates may reside anywhere in the continental US outside of Massachusetts. /An external candidate recommended for a position with the Department of Revenue will be subject to a background check that includes checks for: state and federal tax compliance; child support compliance; education verification; Massachusetts CORI checks; criminal background checks in state(s) of current and previous residence/employment; validation of eligibility to work in the United States; and national fingerprint-based criminal background checks./ /As part of the Future of Work initiative, the agency is adopting a hybrid work model.  Hybrid work is a mix of in-office work and telework. This position will work remotely some days and in-person on other days./ Please see Preferred Qualifications. Comprehensive Benefits When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Explore our Employee Benefits and Rewards! An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. Job: Accounting and Finance Organization: Department of Revenue Title: Chief Of Audit, Multistate Location: Illinois-Chicago - 125 So Wacker Dr Requisition ID: 240003FJ