Catering Associate - Food Service Department, Part-time, Evenings

Part-time Hours: 24 Hours Per WeekEvening Shift: 2:00 PM – 8:00 PM or from 2:30 PM – 8:30 PM (Works Every Weekend and Works Holidays)Location: Feinberg/Galter; FL BSUnion Hourly Compensation: $19.15 per hour (+ $0.97 hourly shift pay differential) (non-negotiable). The role is graded as a non-exempt position meaning you are eligible for overtime.The Catering Associate reflects the mission, vision, and values of Northwestern Medicine, adheres to the organization's Code of Ethics and Corporate Compliance Program and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.The Catering Associate supports the Department of Food & Nutrition by providing patient meal service to include: patient menu selection, tray assembly and delivery and retrieval of patient trays. This role is responsible for timeliness, accuracy and the safe food handling of trays and items to designated patient care areas. The Catering Associate supports service excellence standard to include but not limited to patient satisfaction rounds, service recovery and excellent communication with management team to ensure patient satisfaction. The Catering Associate is expected to adhere to and practice guidelines in regards to Best Patient Experience Philosophy.Responsibilities:Must be able to follow oral and written instructions such as policies and procedures Performs a variety of work and follows procedures consisting of several steps or that require judgment in completing a sequence of tasksMust be able to read and comprehend patient menusTakes patients menu selections prior to each mealAdheres to diet and allergy restrictions for patient food orders Must be knowledgeable of diet restrictions and comfortably answer questionsOffers alternatives to menu allowed on prescribed diet in accordance with allergies, sensitivities, cultural, ethnic and religious preferences when patient inquires or needs additional selections (following provided guidelines)Assembles trays according to patients menu on ticket in a timely and accurate mannerFollows tray presentation and condiment standardsServes and retrieves patient trays from patient rooms in a courteous and professional mannerAccurately delivers trays to patients and visitors according to established proceduresConducts Catering Rounds as instructed to ensure patient satisfaction  Must display a “Can-Do” - Service Excellence mindsetFollows facility and departmental infection control policies and proceduresRetrieves trays within one hour of serviceObserves HIPAA and Patient Identification guidelinesMust be able to work safely; moving carts, observing Security procedures, proper utilization of elevatorCleans and sanitizes coffee carts dailyPerforms assigned tasks efficiently during meal service to maintain accurate and expeditious service.Exhibits pleasant and cheerful demeanor and maintains a helpful attitude towards employees, physicians, nursing staff, patients and visitors  Communicates any patient related problems/concerns to appropriate personnel, in a timely manner following departmental proceduresFollows established food-handling practices to maintain food safety standards and comply with infection control proceduresDelivers floor stock daily according to parsCompletes daily documentation of floor stock, tray and other floor deliveries accurately for accounting and quality purposesRotates floor stock according to food safety proceduresDocuments refrigeration temperatures daily in patient pantries that contain floor stockMaintains galleys in safe, clean and organized  mannerOperates equipment properly, safely and efficiently according to established proceduresReports all damaged and unsafe equipment to managementCompletes all assigned cleaning by end of each work shift to include but not limited to detailed cleaning  Cleans assigned areas and equipment according to standards and utilization of proper cleaning chemicalsMaintains work station area in clean and orderly mannerCompletes routine projects or detail cleaning duties as assignedAttends department in-services and meetings Completes Hospital required training and surveysMay assist in Dishroom, Servers as neededFollow established break schedule unless otherwise directed by managerMaintains supplies and equipment to ensure efficiency, including portioning, dating, and storage of foodMaintains established levels of supplies for work areaNotifies management of workload status and availability for additional assignments or need of additional assistanceAssists in the orientation of new employees in the department by demonstrating basic duties of jobResponds to management requests in a positive and timely mannerPerforms other duties as assignedAA/EOE.