Bilingual Spanish/English ustomer Service Representative

Description We are offering a permanent employment opportunity for a Bilingual Spanish/English Customer Service Representative in Chicago, Illinois. As a part of our team, you will be a crucial element in supporting the Producer Services contact center, managing customer interactions through both calls and emails in a high-volume environment.Responsibilities Serve customers efficiently by managing incoming calls and emails. Ensure a superior customer experience by handling caller requests accurately and professionally. Establish a quick rapport with customers, identifying and exceeding their expectations. Navigate multiple systems and applications to research, analyze and resolve customer inquiries. Uphold performance and quality standards for customer service. Make informed decisions and solve problems while maintaining a positive phone interaction. Learn and understand the basic concepts of personal lines insurance principles and the products we offer. Collaborate with team members and business partners to ensure a positive customer experience. Be willing to work on a flexible schedule, including potential overtime and weekend hours. Handle special requests and complete additional tasks as needed. Requirements Proficiency in both Spanish and English languages Demonstrated experience in Customer Service Exceptional Communication Skills Proficiency in Microsoft Excel Prior experience in Operations Ability to conduct Research effectively Experience in handling Inbound and Outbound Calls Knowledge of Insurance protocols and procedures Familiarity with the About Time software Capability in Revenue Accounting Ability to perform Ad Hoc Financial tasks Experience in Claim Administration Understanding of Property norms and regulations Strong Collaboration skills Understanding of basic principles related to the role Advanced Computer Skills Willingness to work Onsite Good Decision-Making skills Experience in Underwriting Ability to work with Business Partners Experience in handling Disability Claims Ability to maintain Quality Standards Ability to conduct oneself in a Detail Oriented Manner TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .