Who We AreWe're powering a cleaner, brighter future.Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient.We're powered by purpose-driven people like you who believe in being inclusive and creative, and value safety, innovation, integrity and community service. We are a Fortune 200 company, 19,000 colleagues strong serving more than 10 million customers at six energy companies Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco).In our relentless pursuit of excellence, we elevate diverse voices, fresh perspectives and bold thinking. And since we know transforming the future of energy is hard work, we provide competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career.Are you in?Primary PurposePerforms activities relating to analysis, evaluation, building, programming, testing, correcting, implementing, operating or supporting existing and planned IT products and processes under the general direction of more experienced personnel. Expands and applies knowledge of customer process to job activities. Works under direct supervision and follows standard procedures to accomplish assigned tasks.This role is mainly on-site at our Chase Tower location. No relocation is available (your resume/application must state you are in the Chicago area).Primary Duties
As directed, perform and document work activities related to analysis, evaluation, building, testing, or implementing planned IT software solutions and processes and/or enhance, maintain or support existing products/processes as per defined services level agreements. (65%)
Acquire and apply business/IT knowledge. (15%)
Organize own activities for short term or sub-project/components under the direction of experienced personnel and reports on status. (10%)
Gain product experience and technical skills through assigned role and training. (5%)
Ensure adherence to standards as outlined in the management model. Utilize best practices to improve products and services. (5%)
Job Scope
Performs this service in support of (Tech Ops Client Services).
Works under direct supervision and follows standard procedures to accomplish assigned tasks.
Extended experience in support and managing PC Refresh at an enterprise level.
Extended experience proving high level support to C-Suite executives.
Minimum Qualifications
Typically 0-2 years experience in related experience in Information Technology.
Appropriate technical skills (ServiceNow, SCCM, Active Directory, O365, Windows 11).
Ability to understand and communicate customer issues.
Ability to work independently.
Ability to work with remote project teams.
Strong problem solving and analysis ability.
Strong communication skills (written and verbal).
Preferred Qualifications
Bachelor's degree in Computer Science preferred
PC Refresh Experience
Benefits
Annual salary will vary based on a candidate's skills, qualifications, experience, and other factors:USD $72,800.00/Yr. - USD $109,200.00/Yr.
Annual Bonus for eligible positions: 7%
401(k) match and annual company contribution
Medical, Dental and Vision Insurance
Life and disability insurance
Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave (based on position)
Long Term Incentive Plan for eligible positions
Wellbeing programs such as tuition reimbursement, adoption assistance and fitness reimbursement
Referral bonus program
And much more
Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law. If you are an individual with a disability and need an accommodation to complete the application, please email us at [email protected].