Vacancy caducado!
At NICE, we protect people's money, ensure their safety and improve their experiences.
Many of the world's leading companies and organizations are expected to manage these three critical elements of modern living. To do so, they are tapping into the power of data, which has become ubiquitous in both business and life. These organizations turn to NICE to operationalize this data to improve business performance, increase operational efficiency, prevent financial crime, ensure compliance, and enhance safety and security.Since 1986, NICE has been the recognized leader in these fields, providing solutions which turn both structured and unstructured data into valuable and actionable information. Our success started by capturing interactions and our expertise has evolved into applying analytics on these interactions. Combined with our years of cultivating domain expertise in partnership with our customers, we can help our customers not only understand what's happening in real time, they can predict what will be.NICE has over 6,500 employees and a presence in more than 150 countries. Our team is proud of their many achievements. NICE is regularly recognized for innovation and the value it provides to more than 25,000 customers, including more than 85 of the Fortune 100. When it comes to turning information overload into practical business value, no one else comes close to NICE.We have three principle areas of activity: Perfecting Customer Experience, Powering Public Safety, and Financial Crime Prevention & Compliance.Who Are YouThe Implementation Engineer is a CEA Engineer position in the Implementation Services organization specializing in deploying Mattersight Services, responsible for project based technical integration of Mattersight products and solutions into customers' call center environment. The Implementation Engineer role demands effective communication and documentation skills, ability to work multiple deployments, troubleshoot complex systems, travel and on-site installation.What You Will Do- 25-75% Travel for on-site installations
- 25-40% Afterhours/Weekend work
- Manage physical/virtual Windows and Linux based server build process
- Rack and Cabling of premise equipment (ability to carry 50lbs)
- Mattersight product installation, configuration and troubleshooting (on-site and remote)
- Effectively communicate status with customer and project team
- Prioritize competing responsibilities based on urgency and project prioritization
- Collaborate with multiple teams to support deployment and testing of new solutions/functionality (Alpha)
- Follow strict change control and data security practices
- 1 - 5 years deploying software solutions in a fast-paced multi-project environment
- Basic Windows and Linux system administration
- Basic network connectivity and troubleshooting experience
- Basic understanding of Voice technologies (VoIP, TDM)
- Ability and flexibility to react quickly to changing project constraints
- Ability to manage responsibilities and meet project timelines with limited supervision in a work-from-home environment
- Experience with Microsoft office applications including Visio, Excel, Word
- Datacenter best practices
- 1 - 3 years supporting a call center environment
- 1 - 3 years supporting voice routing infrastructure
- Industry certification (Cisco, Microsoft, Avaya)
- Experience with any of the following technologies, platforms or systems
- Jenkins
- GIT
- EM7/Science Logic
- NICE Engage
- Avaya Call Center (CM/AES)
- Cisco ICM/UCCE
- InContact/CXone
- Genesys Contact Center (Engage/Cloud)
- Service Now
- Basic SQL scripting
- ITIL Framework
- Oracle SBC
Vacancy caducado!