Superior Staffing is seeking for a Customer Care Representative(s) TWO (2) positions open (Hybrid and in office see details) for one of our clients located in Downers Grove, IL. This is a fantastic opportunity for experienced dedicated professional with future top notch benefits and growth opportunities at an impressive national leading company!
The Customer Care Representative is responsible for ensuring quality, friendly, and prompt resolutions to maintain a high level of customer satisfaction. S/he will satisfy external and internal customer concerns by processing orders, collecting payments, clarifying information, correcting billing issues, and tracking shipments using resources within all internal departments and external sources while appropriately documenting in databases.
The position reports to the Sr. Customer Care Manager and receives inbound Customer Service and Operator calls.
Job Description
Primary Responsibilities
Respond to internal and external customer concerns received via call center, writing, email, social media, etc. regarding order status, quality of product, billing issues, and company policies.
Document all activities, conversations, and commitments regarding customers in Navision.
Operator duties include routing incoming calls to the appropriate party.
Minimize length of calls while efficiently providing quality and friendly service and effectively contributing to telephone coverage for external and internal customers.
Process/Audit orders and contracts entered on the website and internally.
Maintain corporate database(s) with updated information.
Ability to understand and interpret customer scenarios, how they impact the database, and how to resolve effectively to best serve the customer.
Administrative support for the District Sales Managers’.
Schedule 8:00am-5:00pm Monday-Friday (Temp to Hire- working in Downers Grove office but after being hired by our customer after working for Superior Staffing you'll have opportunity to work Hybrid part of your work week as our customer's employee when you go temp to hire and become their employee. While working for Superior Staffing will report to Downers Grove daily but will change in future for HYBRID IN FUTURE TOO "Great company, team environment for highly organized experienced personswith desire to grow with company.
Must interview
Pay Rate: DOE (Entry Level to Mid-Level Experience desired)
If interested, please contact Superior Staffing at 630-516-3505 to apply for position. We also offer if you want it direct deposit of your weekly check to your bank as convenience.
Superior Staffing Inc.
"Serving Chicagoland since 2001"
Call 630-516-3505 for an appointment!
DO YOU DESERVE A SUPERIOR JOB? IF SO, CALL TODAY AND TOGETHER WILL MAKE IT HAPPEN!