Job Description
A small, family-owned manufacturer (established 1992) of water treatment components and equipment in Elgin, is seeking a full-time employee for Monday – Friday daytime flexible work hours. Customers are OEM’s, distributors, dealers, and installers throughout the world. Qualified candidates would earn $21.00 to $24.00 per hour. Please submit your resume via email with contact information for scheduling an interview. Must speak and write in fluent English. Applicant must have excellent relational skills and meet the following qualifications.
Qualifications:
5 years of general office experience at a small to mid-sized manufacturing or wholesale (not service/retail) company a plus (not required)
Telephone and email customer service experience with companies (not consumers/end users)
Build and maintain relationships with customers
Enjoy calculating cost and selling prices based on volume and customer credentials
Ability to work well independently
Extremely detail oriented
Exceptional organizational skills
Ability to manage fast-paced work environment
Excellent multi-tasking skills
Well-developed math skills including logic, accuracy, critical thinking, organization, and documentation
Accept interruptions and manage them effectively
Communication skills - clear, thorough, factual, purposeful, mature, and grammatically correct
Proficient with Microsoft Excel, Word, and Outlook
Keyboard speed of 50 wpm
Ambition to increase technical support expertise
Duties & Tasks:
Create customer quotations and sales orders in order entry software
Work with sales engineer and marketing team
Answer the telephone, obtain customer and inquiry details
Research and create new customer profiles
Proofread invoices, quotations, sales orders, etc.
Coordinate and track customer orders and shipping status
Follow up telephone calls and emails for quotes
Contribute suggestions for website page improvements and additions
Assist with occasional late afternoon incoming/outgoing shipments via UPS or LTL truck
Backup for absent or overloaded personnel
Other duties or projects as assigned
Wage: $21.00 to $24.00 /hour
Work Hours & Benefits:
Flexible Spending Account (FSA) for health care, prescriptions, dental, vision, and child-care expenses
9 paid holidays if full-time of average 8 hours worked per day
40 hours paid vacation/personal time (80 hours 2nd year)