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Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.Position SummaryCaremark is the nation's leading pharmacy benefit manager (PBM). We work to ensure the path to better health is affordable, easy to access, and simple to follow, for our 103 million plan members. We provide personalized support to help people start and stay on their medications, because people who take their medications have better outcomes and lower health care costs.Digital, Data, Analytics & Technology (DDA&T) segment is focused on making health care more seamless, convenient, and personalized, and driving business agility and growth through technology, data, digital and experiential innovations. ‘Digital First, Technology Forward and Data Driven’ is not simply an aspirational goal for the company, but a prerequisite to accelerated growth.As part of CVS Health, our integrated model helps increase access to quality care, deliver better health outcomes and lower overall health care costs. Our mission is to actively support clients offer the best care possible for their members. Our ability to reach members across various touchpoints puts us in a unique position to analyze trends, identify opportunities and provide solutions that go beyond traditional PBMs.The VP for Client & Member Services & Operations – Caremark will be part of the PBM’s Digital, Data, Analytics and Technology (DDAT) leadership team. This role will partner closely with stakeholders and peers to build seamless omnichannel experiences for members, clients and health care partners. You will make an impact by:
Managing member experience portfolio, that include product scope, definition, user experience and design. You will be working with the member experience engineering team to deliver the service to the business partner for a seamless and consistent omni channel service.
Transform customer experience with solutions that make it easier for Caremark members to engage with their pharmacy benefits and improve outcomes.
Leading the superapp product management for PS services to rollout superapp to pharmacy services clients
Managing Client on boarding and offboarding
Supporting pre-sales, sales and post sales activities for client, collaborating with the account management teams.
Managing client metrics that includes performance guarantees, availability, coordinating and facilitating various audits as required
Managing the client contractual services pertaining to technology services
Facilitating and providing standardized governance for product support
Facilitating and providing standardized and division wide QA process and methodology
Managing CTE environment
Creating and communicating best practices for product management in our ecosystem
Closely work with the marketing team account management team in developing marketing and sales material that establishes the technology forward vision for our organization
Mature and scale agile methodology, product-oriented development approach and overall practice excellence focused on value creation.
Supporting CVS Health in attracting, retaining, and engaging a diverse and inclusive consumer-centric workforce that delivers on our purpose and reflects the communities in which we work, live, and serve.
Researching and implementing practices that contribute to a lean organization
Contributing to budgetary and planning activities
Developing and maintaining departmental budget and ensures adherence
Partner with the business value pool owner for Client Engagement and Technology & Digital value pool
The objective of the role in managing the value pool are as follows:
Manage the vision and scope of the financial value management value pool Define and manage the objective and key results Secure funding and making decisions about investments Establish governance process Partner with the key stakeholders to ensure value realizationRequired Qualifications
15+ years of hands-on and leadership with customer experience design, development, and operations at scale.
Proven ability to operate in complex, large-scale matrix environments and demonstrable followership.
Strong business and financial acumen, able to create compelling business cases and deliver committed outcomes.
Excellent communication and presentation skills, to convey complex information understandably to a wide variety of audiences including executives and clients.
Exceptional at cultivating relationships, artful at compromise and influence, and effective at collaborating with others to solve hard problems.
Strong external network and intellectual curiosity to be at the leading edge of technology trends and opportunities.
Inspiring leader capable of building innovative teams.
Preferred QualificationsAdvanced DegreeEducationBachelor's DegreeWe anticipate the application window for this opening will close on: 07/19/2024CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.CVS Health is committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. As such, we strive to provide equal access to the benefits and privileges of employment, including the provision of a reasonable accommodation to perform essential job functions. CVS Health can provide a request for a reasonable accommodation, including a qualified interpreter, written information in other formats, translation or other services through [email protected] If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS). We will make every effort to respond to your request within 48 business hours and do everything we can to work towards a solution. We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
Vacancy caducado!