Role: Lab Support MemberLocation: Kankakee ,Bradly, ILInterview: Phone/SkypeJob Type: Contract Job Description:The Lab Support Team member L2/L3 Support on lab instrument pcs and application/software linked to the instrument pcs. Key Responsabilities: Incident resolution (trouble shooting, physical check of instrument pcs, network issue, licenses configuration, data flow and data storage issues…) User Administration (User creation, access, check on validity of user accounts, in both Active Directory and Applications) Installation (coordination with vendor, interaction with remote teams, configuration of the pc with the different applications…) Consulting (advice different teams on SOPs, best practices, current state of the art regarding computerized systems) Periodic reviews and maintenance (support client instrument owner, ensure maintenance plan is in place and followed, support firmware updates, reviewing audit trails, supporting vendor technicians) The person must come from IT Departments from Pharma or/and Biotech industries and should have ITIL knowledge (Incident/Change/Knowledge/Problem Management). Activity must be performed on client’s site, no remote working Working on regulated environment (GxP based)"What are the Mandatory skills and skill proficiencies required for this position?  Incident resolution (trouble shooting, physical check of instrument pcs, network issue, licenses configuration, data flow and data storage issues…)What are the Optional skills and skill proficiencies for this position. Applying OS image on Laptop/Computer 21 CFR Part 11 21 CFR Part 820 GAMP 5 Manual Testing, Qualification process