Director of Mail Center Operations oversees the primary activities of operations staff to ensure the completion of
tasks and attainment of departmental goals. The successful candidate will ensure efficient functional
management of operations, and maintain a high level of customer satisfaction through focus on
quality.Responsibilities:Manage P&L activity for site, and align business solutions to support Company platform budgeted expectations.Manage the planning, execution, communications and maintenance of a Large Mail CenterManage relationships with 3rd party Strategic Partners.Estimate time frames, quality, and quantity of resources required to successfully implement and carry out business enterprises.Coordinate and manage general business activities for the purpose of generating revenue and reducing costs.Handle personnel activities of staff (i.e., hire, train, reward, motivate, discipline, terminate, performance reviews, and pay discussions).Serve as an escalation point for issues beyond team authority.Resolve conflicts involving scheduling, resources, or technical issues.Responsible for budgeting of department's personnel, capital, and/or operations expenses.Manage multiple operations teams across both client-owned and RRD-owned sites and regionsPrepare annual forecasts and operational budgets – expenses, revenue, capital requirements, etc.Manage operating expenses across multiple teams, according to budgets and margins.Serve as the senior leadership escalation point for issues beyond local team management authority.Serve as the leadership escalation point for clients.Manage, develop, reward, and discipline operations leaders across all teams of responsibility.Drive continuous improvement, quality management, and efficiency programs across all locations/teams.Serve as the primary point of contact for facility, security and IT needs for RRD employees both on site and in RRD facilities.In partnership with Sales and Account Management, work to enhance Product strategy and identify areas of organic growth opportunities.Other duties as assigned