Customer Service Representative

ARC Document Solutions is the largest commercial digital printer and visual marketing company in the country. We are looking for a Full-time Customer Service Representative to help us continue to provide the best employment experience for employees; and, continued excellent service for our customers. Description: The Customer Service Rep works directly with the Print Sales and Operations teams by coordinating and processing orders for material or merchandise received by mail, e-mail, fax, telephone, or personally from customer or company employee, according to customers' requirements by performing the following duties: Greet customersProcess in-person, phone, electronic, and hard copy work ordersProvide information to customers regarding products, processes (software/hardware), and production turnaround timesAttempt to sell add-on or new services/merchandise to existing and previous customersInform customer of unit prices, shipping date, anticipated delays, and any other information the customer needsEnter jobs into computer system/first screen billingExamine original hard copy documents for completeness and defectsE-mail or call customer with questions regarding orders, when appropriateNote problems with orders for Production ManagerConsult with Estimator regarding costs and communicates information to the customer. Follow estimating procedures for review/approval in various situationsRoute supplies and materials such as artwork, copy, digital files, or prints, to work areas to put job order into productionExamine digital files for completeness and defectsResolve problems with digital orders or obtain assistance from technical expertUpdate customers throughout production to keep them informed of the status of the jobRefer questions regarding jobs in progress to the appropriate production managerMonitor progress of job orders throughout productionFollow-up on orders to ensure delivery by specified dates and timesWork with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments Experience and Qualifications: High School graduation or GED2 - 5 years of experience in an administrative/billing role1 – 2 years of printing/reprographics experienceAbility to balance multiple priorities in a fast-paced environment and align operations and sales processes to achieve business resultsSelf-motivated with the ability to work independently, resourcefully with minimal oversightDemonstrated experience in developing strong working relationships with internal and external customersThis is what we have to offer: Competitive compensation Excellent Company support and resources Excellent Company Reputation because we consistently receive 5-star customer reviews Comprehensive Employee benefits that include full medical, dental, vision, and life insurance as well as a 401-K Plan with company-matching A management team that supports you and wants to see you be successful Culture of caring for our employees We are an Equal Employment Opportunity (EEO) Employer. It has been and will continue to be a fundamental policy of ARC Document Solutions and RIOT Creative Imaging not to discriminate based on race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination. To all recruitment agencies:ARC does not accept agency resumes. Please do not forward resumes to our Careers alias or other ARC employees. ARC is not responsible for any fees related to unsolicited resumes. PI235382011 Apply