Vacancy caducado!
- 85 Support to deploy, monitor, administrate, triage & escalate issues
- Develop and maintain documented processes and procedures for specific deployment requirements of applications and infrastructure
- Engage with AppDynamics, Tier 3 application / production support teams, internal and external service providers, and SME as needed to resolve incidents
- Assist in the resolution of high priority (P1 / P2) incidents where AppDynamics is potentially the cause of the incident
- Reporting and Governance - Daily Connect and Weekly/Monthly Status Reviews
- Observe failures, identify patterns, coordinate investigation with Caterpillar application teams
- Work with application teams to keep agents running on latest versions
- Actively monitor deployed agents' status, Health Rules and Alerts, Dashboard accuracy, and communicate with teams
- Management of Certification Expiration / Updates and overall Support and Maintenance of the AppDynamics environments (test & prod) for applications deployed to that platform
- AppDynamics Analytics, AppDynamics End user monitoring, AppDynamics Server side APM,
- AppDynamics Synthetic monitoring, Build Collaborative Relations, Client Focus,
- Data Analysis, Data Analysis and Reporting, Effective Communication,
- Execution Excellence, Innovation, ITSM (IT Service Management),Managing
- Change, Planning, Requirements Management, Strategic Orientation, Technology Trends.
Vacancy caducado!