Patient care coordinator IN BANNOCKBURN, IL

Provides new and existing patients with the best possible customer service in relation to their drug prescriptions, clinical services, billing inquiries, patients suggestions and complaints.-Records and processes orders and/or inquiries received by fax, mail, telephone (may be updating patient prescription orders, have to adjust timelines and schedules for delivery, update tracking, need to take into consideration heat/transfers, timeliness, etc)-Provides timely response to patients inquiries by telephone and/or email in an inbound/outbound/email format-Provides pricing, availability, and schedules information within established guidelines.-Receives inbound and outbound calls to patients or MD Offices regarding orders for medications, pharmacy services and all other inquiries.-Coordinates patient care by scheduling orders, communicating information to the patient regarding shipments, assessing supply needs, verifying patient information, notifying the pharmacist of issues or changes in the patients condition.-Provides correct information or directs the call to the appropriate team member or department while maintaining a high level of professionalism.-Contacts the pharmacists to alert them of any changes in patient's condition, compliance issues due to patient not taking medication or side effects, or to transfer a patient directly toLocation: Bannockburn, IllinoisPosting ID: 7093129-1726Pay Rate: Up to US$16.50 per hourThe company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.