Customer Service Clerk - Argo Job ID #: 28658 Location: IL-ARGO Functional Area: Customer Service Position Type: Full Time Experience Required: 1 - 3 Years Relocation Provided: No Education Required: High School Diploma RC/Department: 6451 -MWREG ARGO TERMINAL RC 6451 :KMLQT Position Description
Develop and maintain professional relationships with co-workers, customers, carriers and other KM departments/ employees.
Handle all required paperwork as defined in the Dispatch Operating Procedures to safely, accurately and efficiently execute customer tank truck orders in the KM and customer inventory systems.
Actively participate in daily SQE meetings with assigned team
Work closely with Dispatch Supervisor and Senior Dispatcher to understand, develop, document, implement and maintain dispatch operating procedures
Execute all procedures and customer requirements according to SOP
Maintain proficiency and accuracy using the various customer and KM information systems
Professional phone communications
Schedule inbound and outbound delivery appointments with a variety of carriers
Prep order packets for all customer inbound and outbound deliveries including placards, seals, MSDS, COA and product ID tags
Satisfy customer requirements and special instructions
Assist with managing truck activity in the terminal
Cross trained on all KM accounts; able to satisfy all customer requirements as the business demands
Identify, report and correct safety and environmental concerns
Perform job related special assignments as required including but not limited to
Audit time tracking to ensure accurate data entry Perform dual verification on all tank truck paperwork as needed Provide coverage support in the Dispatcher role as needed
Position Requirements
Education/high school diploma or equivalent
1-3 Years similar work experience
DOT certification
System oriented
SAP, Microsoft Office
Team oriented
Professional
Display respect for customers, co-workers & management
Customer oriented
Reliable
Flexible
Excellent communication skills
Excellent organizational skills
Excellent math skills
Positive attitude
Detailed oriented – must be able to work quickly, independently and accurately under pressure
Able to provide consistent on time attendance
Able to work various hours and overtime to meet the demands of the business
Able to respond to inquiries outside normal shift hours
Able to lift 25 pounds
Able to adhere to professional business casual dress code
EQUAL OPPORTUNITY EMPLOYER STATEMENT: We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.