Group Position

GROUP POSITIONPosting Begin Date: 2024/08/19Posting End Date: 2024/09/07Category: Health ServicesSub Category: Public HealthWork Type: Part Time Not Benefit EligibleLocation: Twin Falls, ID, United StatesMinimum Salary: 15.62Maximum Salary: 0.00Pay Rate Type: HourlyDescriptionJob Title: Customer Service Representative (CSR) Pay grade: G Pay Rate: $15.62 Employee Status: Temporary 5 Month (19-40 hours per week) SOUTH CENTRAL PUBLIC HEALTH DISTRICT Vision: Healthy People in Healthy Communities Mission: Prevent disease. Promote Healthy Lifestyles. Protect and Prepare the public against health threats. Values: Transparency / Client-Centered / Collaborative / Professionalism / Excellence Are you looking for an opportunity to serve the communities of Blaine, Camas, Cassia, Gooding, Jerome, Minidoka, Lincoln and Twin Falls counties? Do you crave a job where you can make a difference and serve the public? South Central Public Health District (SCPHD) (https://cdh.idaho.gov/) is currently recruiting for a Temporary 5 Month Customer Service Representative to join our dedicated group of public health professionals supporting our programs in our Family and Children’s Division located in our Twin Falls office. We are seeking an applicant who will embrace our agency values, who has excellent interpersonal and teamwork skills, a positive attitude, and who is driven to provide exceptional service. This is position is not eligible for benefits. Description: This position will provide clerical support for our nursing department with seasonal flu clinics both in office as well community flu vaccine clinics. Employees in this position will travel with nursing staff to offsite vaccine clinics possibly requiring periodic start and end times outside of the traditional 8 am- 5 pm working hours. Employees in this position will also provide customer service and specialized information regarding all Health District 5 services. The representative will assist clients in securing services, provide clerical support for District 5 staff members; provide education on District recommendations and programs; perform office support tasks and greet clients. Candidates will possess good knowledge of department programs and services in order to both provide and obtain accurate information; determine eligibility for available services; and refer customer to the appropriate department and/or staff. A high degree of confidentiality is involved in performing work with the public. Typical Duties: · Perform a variety of office support functions; answering phones, greeting clients · Scheduling appointments for clinical services · Processing payments for services rendered · Maintaining computerized record keeping systems by adding, deleting, or updating information · Engage with clients to determine their specific needs · Obtain program specific data · Provide specialized information regarding services Minimum Qualifications: · Must have a high school diploma or GED · Experience questioning customers to obtain detailed information in a business setting · Experience explaining policies, procedures, or rules · Experience independently handling complaints and upset individuals in a business setting · Experience answering a business telephone and knowledge of business telephone etiquette · Experience reviewing documents and records for accuracy and completeness · Experience accessing data using a computerized records system · Ability to speak, read, and write Spanish is highly preferred · Must provide Cover Letter and Resume indicating experience and qualifications Supplemental Information: May be exposed to a noisy and crowded work environment, and to hostile or aggressive clients. Most positions involve lifting and carrying boxes weighing up to 40 pounds. These positions may require travel within a local service area. Thank you for your interest in employment with South Central Public Health District! If you have questions about this position, please contact us at: Phone: 208.737.5919 SCPHD is committed to providing equal employment opportunities to all qualified individuals. SCPHD prohibits discrimination against any individual based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, disabilities, veterans’ status or any other status protected under applicable federal, state, or local laws. SCPHD is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact 208.737.5919 Preference may be given to veterans who qualify under state and federal laws and regulations. Notice: Idaho’s Public Health Districts are agencies that are authorized by the State of Idaho as independent bodies. District employees are not State of Idaho employees, rather District employees who receive benefits through the Office of Group Insurance.