BestNotes (BN) creates a healthy environment in which to help the helper through a state-of-the art product.
BestNotes (BN) is a HIPAA-compliant Customer Relationship Management and Electronic Health Record database system specifically designed for the behavioral health industry.
Employment Type Full time; Monday-Friday, 8 am-5pm (every other Friday off)
Reports To CFO
Essential Duties/Responsibilities
Carries out responsibilities in ways that reflect core values of Transparency, Empathy, and Creativity.
Protect the integrity, confidentiality and availability of e-PHI that is held or transmitted by BestNotes on behalf of its customers.
Answers financial questions regarding BN software via email, phone, and ticket system
Creation of new customer contacts
Manages customer payments, credits, refunds
Assessment of late fees
Handles collections and management of declined credit card/ACH transactions
Customer correspondence
Manages 3rd party integrations
Qualifications Needed
Initiative to learn new technologies
Ability to work closely with clients and with flexible/evolving software requirements
Well developed written and verbal communication skills
Ability to work independently and on small teams
Knowledge and ability to research/resolve technical challenges
Ability to develop and maintain strong, professional relationships with clients
Typing speed: 50 WPM+
This description is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all duties, responsibilities, and requirements. Other functions may be assigned, and management retains the right to add to or change the duties and responsibilities at any time.