Customer Service Rep (07133)

We are seeking an enthusiastic and customer-focused Customer Service Rep to join our team in Montpelier, United States. As the face of our organization, you'll play a crucial role in ensuring customer satisfaction through professional and friendly interactions. This position offers an exciting opportunity to make a real difference in our customers' experiences while working in a dynamic and supportive environment.Serve as the primary point of contact for customer inquiries, providing prompt and accurate informationHandle customer complaints and concerns with empathy and professionalism, working towards positive resolutionsProcess orders, returns, and exchanges efficiently while maintaining attention to detailCollaborate with other departments to ensure customer needs are met and issues are resolved in a timely mannerMaintain up-to-date knowledge of products, services, and company policies to provide accurate information to customersDocument customer interactions and update customer records in our CRM systemIdentify and escalate complex issues to appropriate team members or management when necessaryParticipate in team meetings and training sessions to continuously improve customer service skillsContribute to the development of customer service best practices and standard operating proceduresMeet or exceed established performance metrics and quality standards