Resupply Specialist

Norco is currently seeking an individual to fill our Resupply Specialist position. The Resupply Specialist accurately and efficiently creates resupply orders verifying insurance authorization. The role communicates with customers to resolve questions or concerns, provide appropriate solutions within time limits, and follow up to ensure resolution. Other responsibilities include, but are not limited to:Responsible that all centralized resupply orders are started within 2 business daysCommunicate with Norco customers clearly, informative, and professionallyVerify Norco can be paid by insurance prior to sending supplies to customer. This would include but not limited to verifying authorization and current Rx is on file.Add modifiers to resupply orders when requiredCommunicates and resolves problems with patients, departments, branches, and insurersCommunicate and follow all company policies, procedures, and safety rulesBecome experts in the equipment dispensing to know which items go together and ones that do not to provide high level customer service.Prioritize tasks to ensure timely completionPerform other duties as assigned or needed