JOB SUMMARYUnder the direction of the Call Center Manager, the Call Center Supervisor is responsible for planning, implementing and overseeing the operations and systems related to the Call Center. This position provides first line supervision of staff within the Call Center; performs day to day operations relating to physician's schedule maintenance/updates and performs scheduling duties as needed. They will work closely with the practice coordinators and directors to maintain and recognize the scheduling needs and resources for the Integrated Medical Group. The Supervisor will be responsible for the effectiveness of the Call Center and ensure outstanding service to the patients and customers.JOB REQUIREMENTSEducation:
High School Diploma or equivalent required
Associates degree preferred
Medical Terminology experience preferred
Experience:
3-5 years previous Call Center experience required
2 years previous supervisory experience required
Previous experience in a Medical Office preferred
Experience or knowledge of Microsoft Excel required
Other Skills Required:
Excellent written, verbal and interpersonal skills required
Demonstrated leadership ability
Ability to work independently
Organized, detail-oriented and able to multi-task
Positive attitude; ability to foster a strong team environment
Flexibility
Ability to remain calm under pressure
Covenant Health Mission Statement
We are a Catholic health ministry, providing healing and care for the whole person, in service to all in our communities.
Our Core Values:
Compassion
We show respect, caring and sensitivity towards all, honoring the dignity of each person, especially the poor, vulnerable and suffering.
Integrity
We promote justice and ethical behavior, and responsibly steward our human, financial and environmental resources.
Collaboration
We work in partnership, dialogue and shared purpose to create healthy communities.
Excellence
We deliver all services with the highest level of quality, while seeking creative innovation.
Applicants, employees and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age (40 or older), disability, and genetic information (including family medical history).