Job Title :Technician- customer service
Job Summary:
We are seeking a skilled and detail-oriented Repair Technician customer service to join our team. The ideal candidate will have a strong background in repairing various cell phone models and possess excellent technical skills. The Repair Technician will be responsible for diagnosing, troubleshooting, and repairing cell phones to ensure customer satisfaction.
Responsibilities:
- Diagnose and troubleshoot hardware and software issues on various cell phone models.
- Repair or replace damaged components, such as screens, batteries, charging ports, and cameras.
- Perform software updates and installations.
- Conduct thorough testing to ensure proper functionality and quality control.
- Provide accurate estimates and communicate repair options to customers.
- Maintain detailed records of repairs, parts used, and customer interactions.
- Stay up-to-date with the latest cell phone models, technologies, and repair techniques.
- Assist customers with inquiries and provide exceptional customer service.
Requirements:
- High school diploma or equivalent.
- Proven experience in cell phone repair, preferably in a professional setting.
- Strong technical skills and knowledge of cell phone hardware and software.
- Proficiency in using repair tools and equipment.
- Excellent problem-solving and troubleshooting abilities.
- Attention to detail and ability to work with precision.
- Strong communication and customer service skills.
- Ability to work independently and in a team environment.
- Flexibility to adapt to changing technology and repair trends.
Preferred Qualifications:
- Certification in cell phone repair or related field.
- Experience in computer repair or other electronic devices.