ESSENTIAL DUTIES / RESPONSIBILITIES: TECHNICAL SUPPORT:
Familiarity with internet technologies such as DSL, Cable, and Cellular.
Excellent customer services skills.
Excellent written and verbal communication skills.
The ability to be consistent in providing updates to clients through ticketing platform and/or phone.
Must be able to relay troubleshooting steps to customers that may not be tech savvy.
Strong technical aptitude and desire to learn.
OTHER REQUIREMENTS:
Exclusively able to work the 3rd shift (Overnight support)
Schedule: Overnight, 12 hour shift cycle, alternating between 3 and 4 day work weeks.
Available to work a weekend schedule including paid holidays
Available to work from home during a pandemic (Temporary)
Must have internet at home
Must have personal computer
Must be able to come into office when working from home is no longer needed
EDUCATION AND EXPERIENCE:
Helpdesk and/or technical experience is a plus but not required. The most important quality is passion for developing technical skills related to the field of managed broadband solutions.