TD Operations Supervisor

BENEFITS Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental and vision insurance. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.Position Purpose: Supervises daily activities of the operations’ water transmission and distribution systems, maintenance programs, and construction and repair efforts to ensure its operational efficiency, dependability, and to deliver a customer experience which differentiates Veolia from peers and competitors.Ensures that customer, company, governmental, and regulatory requirements and standards are consistently met. Requires the exercise of considerable knowledge of water distribution system operations policies, procedures, and laws. Responsible for emergency crew activities after hours.This position requires very strong leadership, communication, mentoring and coaching skills, and a thorough understanding of the transmission and distribution system, various technical systems used, and Idaho Public Utilities regulatory rules with a focus on policy, process adherence, and drive for improvement.Primary Duties/Responsibilities: SupervisionSupervises, plans, schedules, and directs departmental personnel with regard to: repairing, replacing, and installing main lines, services, fire hydrants, valves, meters and associated appurtenances; raising, lowering or relocating facilities as required, and operations and maintenance performed by department employees and/or outside contractors.Conduct staff meetings and feedback sessions, and ensure appropriate work communication among personnel and departments. Perform regular monitoring and performance feedback.Assists in evaluating, selecting, implementing, and operating departmental tools and resources necessary for successful department operations.Provides oversight to T&D department programs, identifies staff training needs, provides and delivers recommended training solutions such as: leak detection, valve exercising, meter replacement, hydrant maintenance, large meter testing, air relief and pressure reducing valves, proper working ergonomics, and troubleshooting technical system issues etc.Regulations/Rules/Standard Operating ProcessesCoordinate the response of other departments to Idaho Public Utility Commission complaints & resolve complex customer issues.Remain abreast of and ensure implementation of relevant IPUC rules and regulations.Ensure departmental compliance with all environmental, health, and safety policies and requirements, and/or take corrective action to resolve safety concern(s). This includes but is not limited to conducting safety training, accident prevention awareness, and maintaining associated records.Reports/Department ImprovementsRun, review, and monitor various daily/monthly reports to ensure department activities and operations are in line with expectations. Communicate issues, progress made and trends to T&D Operations Supervisors, T&D Manager, and Director of Operations.Review and approve time sheets and other reports as deemed appropriateEstablish work procedures and processes that support company and departmental standards, procedures, strategies, and metrics.Continuously improve work processes, and document the same via Standard Operating Procedures (SOP’s).Participate on special management projects as necessary.MiscellaneousSupervises annual and periodic distribution system flushing activities.Makes field investigations for road permits; prepares and submits road cut permits and sediment and erosion control plans. Prepares and submits traffic safety plans.Must be available to respond to emergency situations.Acts in the capacity of the department manager as needed.