Our work matters. We help people get the medicine they need to feel better and live well. We do not lose sight of that. It fuels our passion and drives every decision we make.Job Posting TitleClient Support Sr. Principal Government ProgramsJob DescriptionThe Client Support Government Programs Senior Principal is responsible for leading strategy development and execution for client support initiatives for Prime’s Government Programs (GP) Client Strategy team and Center of Excellence (COE). This role will lead strategic planning and implementation of all GP client in-person events and virtual meetings, including annual all-client Medicare Star Rating and Bid forum. This person sets direction of GP client support needs and drives collaboration and alignment with the GP COE and internal client-facing teams including Health Plan Markets, Clinical Program Management, Trade, Network, Quality/Star Ratings, Actuarial, Product, and Analytics. In addition, this role will develop strategic roadmap and timelines for communications with clients, and in partnership with SMEs, lead message creation and content development / delivery of client presentations and communications. In addition, this role will work throughout enterprise to drive GP client support needs through Account Management Office on portal and customer relationship database (CRM), Regulatory Affairs / Compliance, Operations, GP General Management, Corporate Communications, and Marketing teams.Responsibilities:
Leads collaboration between Health Plan Marketings, Account Management Office, and GP COE initiatives to ensure alignment of client support strategic development and execution.
Lead strategic planning and execution of all GP client in-person events and virtual meetings, including end-to-end ownership of annual all client Medicare Star Rating and Bid forum (agenda, speakers, event logistics, content development, communications, etc.)
Lead GP client communication plan development and collaborate with internal stakeholders to ensure alignment.
Partner with GP client-facing teams and SMEs to develop key messaging and presentation materials that aligns with COE strategy and initiatives (product development, network design, formulary options, specialty, trade, actuarial, etc.)
Support key strategic client deliverables for GP including playbook, quarterly business reviews, and joint scorecard as well as ad hoc client-specific deliverables
Lead development and maintenance of departmental processes to define standards that drive consistency, efficiencies, and opportunities to support GP client support needs.
Drive Client Support needs in enterprise including client portal enhancements, customer relationship database (CRM) needs, facilitation of client feedback / surveys, client inquiries / issue support.
Manage department and event budget and consistently demonstrate Prime’s leadership expectations during interactions with internal stakeholders, clients, and vendors.
Other duties as assigned.
Minimum Qualifications:
Bachelor’s degree in business, health services or related area of study, or equivalent combination of education and/or relevant work experience; HS diploma or GED is required
10 years of work experience in Communication, Marketing, Account Management, Program Management in health plan or PBM or related field to include 2 years Medicare and/or Medicaid Managed Care experience
Must be eligible to work in the United States without need for work visa or residency sponsorship
Additional Qualifications:
Strategic planning and execution
Excellent written and verbal communication skills with the demonstrated ability of presenting program and project updates to senior executives
Strong organizational, analytical, interpretative, and time management skills
Strong interpersonal skills including team leadership and collaboration
Understanding of Government Programs including Medicare, Part D, and Medicaid.
Demonstrated ability to identify and develop best practices and process improvements
Preferred Qualifications:
Experience working with cross-functional partners both internally and externally
Experience with tools such as Excel, PowerPoint, Communication platforms, CRMs
Strong client consulting experience; ability to distill complex material into easy to understand presentations, effectively respond to questions and engage a variety of audiences
Ability to communicate effectively with senior leaders across the organization
Minimum Physical Job Qualifications:
Travel required up to 20% of time
Constantly required to sit, use hands to handle or feel, talk and hear
Frequently required to reach with hands and arms
Occasionally required to stand, walk and stoop, kneel, and crouch
Occasionally required to lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus
Reporting Structure:
Reports to VP Client Strategy Government Programs
Potential pay for this position ranges from $125,200.00 - $200,000.00 based on experience and skills. Pay range may vary by 8% depending on applicant location.To review our Benefits, Incentives and Additional Compensation, visit our Benefits Page (https://www.primetherapeutics.com/benefits) and click on the "Benefits at a glance" button for more detail.Prime Therapeutics LLC is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, or any other basis protected by law.We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.Prime Therapeutics LLC is a Tobacco-Free Workplace employer.Positions will be posted for a minimum of five consecutive workdays.Prime Therapeutics' fast-paced and dynamic work environment is ideal for proactively addressing the constant changes in today's health care industry. Our employees are involved, empowered, and rewarded for their achievements. We value new ideas and work collaboratively to provide the highest quality of care and service to our members.If you are looking to advance your career within a growing, team-oriented, award-winning company, apply to Prime Therapeutics today and start making a difference in people's lives.Prime Therapeutics LLC is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, or any other basis protected by law.We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.Prime Therapeutics LLC is a Tobacco-Free Workplace employer.If you are an applicant with a disability and need a reasonable accommodation for any part of the employment process, please contact Human Resources at 1.866.469.1257 or email [email protected].