Job Details

ID #8190247
Estado Idaho
Ciudad Boise
Tipo de trabajo Full-time
Salario USD $15/hr DOE 15/hr DOE
Fuente Idaho
Showed 2021-01-14
Fecha 2021-01-11
Fecha tope 2021-03-12
Categoría Servicio al cliente
Crear un currículum vítae

Medical Customer Service-Central Support

Idaho, Boise, 83701 Boise USA

Vacancy caducado!

Company Description:

Founded in 1948, Norco is headquartered in Boise, Idaho and has more than 70 branches in Idaho, Montana, Oregon, Nevada, Washington, Utah and Wyoming. As a family and employee owned company we operate the nation's largest independent gas manufacturer/distributor of welding, safety, medical equipment and supplies. Norco is proud to be among the thousands of privately-owned businesses nationwide that offer their employees a meaningful stake in the business through employee stock ownership (ESOP).

At Norco we share a common mission: "Serving You Better." Treating customers, suppliers and each other with respect and dignity is our top priority. We work hard every day to serve others and create rich lives for our employees, their families, and the communities where we work and live.

Job Description:

Norco is currently seeking an individual to fill our Medical Customer Service- Central Support position. The Medical Customer Service- Central Support team is responsible for serving inbound phone traffic, and accurately processing pre-qualification steps for new Intakes. Other responsibilities include, but are not limited to:

Communicate with customers in a professional and enthusiastic way

Manage a large amount of inbound and outbound calls in a timely manner

Follow call 'scripts' when handling different topics

Identify customers' needs, clarify information, research every issue and provide solutions

Keep records of customer conversations in Norco's electronic system in a comprehensible way

Meet personal qualitative and quantitative targets

In-depth knowledge of products, placements, availability, price and use

Educate patients/clients on medical products and services

Route patient information to appropriate personnel/departments as necessary to order, deliver, and bill medical products and services

Process customer orders and accurately input orders into computer systems

Arrange necessary referral to community agencies or for those traveling, to assist in continuity of care

Perform other tasks as assigned or necessary

Qualifications:

Ability to answer billing and other customer questions or direct to proper billing personnel

Strong phone and verbal communication skills along with active listening skills

Ability to multi-task, set priorities, and manage time effectively

Good typing and 10-key skills

Ability to sit for extended periods of time

Ability to accurately enter data into computers and acquire a working knowledge of any software applications necessary to the position

Medical background, including Respiratory Therapy and/or Nursing experience, is a plus

Additional information:

Norco offers a competitive compensation/benefit package, including:

Employee Stock Ownership Plan (ESOP)

Health, Vision and Dental Insurance

Health Savings Account (HSA)

Medical and Dependent Care Flex Accounts (FSA)

Life Insurance provided at no cost to employee by Norco through GAWDA

Supplemental Accident, Disease, and Life Insurance through Colonial Life Insurance

Employee Tuition Reimbursement

401(k) with Employer Matching

Wellness Program

Employee Discount on products sold by Norco

Interested individuals must apply online at

Norco, Inc is an Equal Opportunity/Affirmative Action Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Vacancy caducado!

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