Vacancy caducado!
Company Description:
Founded in 1948, Norco is headquartered in Boise, Idaho and has more than 70 branches in Idaho, Montana, Oregon, Nevada, Washington, Utah and Wyoming. As a family and employee owned company we operate the nation's largest independent gas manufacturer/distributor of welding, safety, medical equipment and supplies. Norco is proud to be among the thousands of privately-owned businesses nationwide that offer their employees a meaningful stake in the business through employee stock ownership (ESOP).
At Norco we share a common mission: "Serving You Better." Treating customers, suppliers and each other with respect and dignity is our top priority. We work hard every day to serve others and create rich lives for our employees, their families, and the communities where we work and live.
Job Description:
Norco is currently seeking an individual to fill our Medical Customer Service- Central Support position. The Medical Customer Service- Central Support team is responsible for serving inbound phone traffic, and accurately processing pre-qualification steps for new Intakes. Other responsibilities include, but are not limited to:
Communicate with customers in a professional and enthusiastic way
Manage a large amount of inbound and outbound calls in a timely manner
Follow call 'scripts' when handling different topics
Identify customers' needs, clarify information, research every issue and provide solutions
Keep records of customer conversations in Norco's electronic system in a comprehensible way
Meet personal qualitative and quantitative targets
In-depth knowledge of products, placements, availability, price and use
Educate patients/clients on medical products and services
Route patient information to appropriate personnel/departments as necessary to order, deliver, and bill medical products and services
Process customer orders and accurately input orders into computer systems
Arrange necessary referral to community agencies or for those traveling, to assist in continuity of care
Perform other tasks as assigned or necessary
Qualifications:
Ability to answer billing and other customer questions or direct to proper billing personnel
Strong phone and verbal communication skills along with active listening skills
Ability to multi-task, set priorities, and manage time effectively
Good typing and 10-key skills
Ability to sit for extended periods of time
Ability to accurately enter data into computers and acquire a working knowledge of any software applications necessary to the position
Medical background, including Respiratory Therapy and/or Nursing experience, is a plus
Additional information:
Norco offers a competitive compensation/benefit package, including:
Employee Stock Ownership Plan (ESOP)
Health, Vision and Dental Insurance
Health Savings Account (HSA)
Medical and Dependent Care Flex Accounts (FSA)
Life Insurance provided at no cost to employee by Norco through GAWDA
Supplemental Accident, Disease, and Life Insurance through Colonial Life Insurance
Employee Tuition Reimbursement
401(k) with Employer Matching
Wellness Program
Employee Discount on products sold by Norco
Interested individuals must apply online at
Norco, Inc is an Equal Opportunity/Affirmative Action Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Vacancy caducado!