Job Details

ID #8190243
Estado Idaho
Ciudad Boise
Tipo de trabajo Contract
Salario USD $15.25 per hour 15.25 per hour
Fuente Idaho
Showed 2021-01-14
Fecha 2021-01-11
Fecha tope 2021-03-12
Categoría Servicio al cliente
Crear un currículum vítae

Customer Advocate

Idaho, Boise, 83701 Boise USA

Vacancy caducado!

Now Hiring Customer Advocates $15.25 per hour

Requirements:

Ability to work onsite at our Meridian campus, while adhering to important health/safety protocols.

Ability to attend 3-week, paid training class Monday-Friday, from 8:30am-5pm. Work schedules will be assigned when training is completed, and will fall within our call center hours of operation: Monday-Friday starting as early as 7am, some shifts finishing as late as 7pm; some Saturdays 8a-12pm. Work periodic overtime as requested.

We are seeking Seasonal Customer Advocates with:

Previous experience in contact/call center, customer service, health insurance, and/or medical office will help support your success in this position

Phenomenal verbal and written communication

Digital literacy, such as Microsoft Office Suite, data entry, using multiple software applications simultaneously, strong general computer skills, and high comfort level in intranet/internet navigation

Problem solving and basic math skills

Ability to effectively help people through different health and benefits scenarios, while maintaining professionalism and compassion

In the event working from home becomes a necessity per COVID health/safety protocols: team members may be asked to work remotely at home, without interruptions and with privacy, until requested to return onsite to the Meridian campus. They should also have secure, password protected internet, with ability to plug LAN cable directly into modem or modem/router adapter.

What your day may look like:

You'll be researching and responding to telephone and electronic inquiries. This may include initiating inquiries, logging address changes, completing duplicate or replacement identification card requests, entering Primary Care Physician change requests, check tracers, conducting pharmacy research, and written communications. You'll also help educate and answer questions regarding member benefits and claims.

An important part of your work includes maintaining performance guidelines for Member Satisfaction, Inquiry Accuracy and Productivity. We will also count on you to adhere to scheduling, so we can work as a team to provide excellent service levels through varied call volumes.

Ultimately, our team works together to have fun while providing meaningful customer support - help us make a difference in our communities!

Vacancy caducado!

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