Maaco Auto Body Shop & Painting is seeking an experienced Collision Center Estimator to join our growing team. The role of the Collision Center Estimator is to appraise vehicle damage to determine cost of repair for insurance claim settlement while having an open relationship with the customer.
Job Responsibilities:
Promptly greet and consult customers on service needs, perform a thorough vehicle inspection.
Work with customers and Body Shop Technicians to identify required repair work.
Offer additional services and repairs to customers.
Enter itemized estimates on repair order and explain estimates to customers.
Prepare estimate for damage and review with Shop Manager or Office Manager
Break down estimates into labor and parts before job is started so body shop technicians are aware of time allowances
Dispatches and maintains an organized workload.
Follow up parts department orders to insure parts availability
Revise and approve time allowances of each job
Keep customers informed on completion times, service expenses, and possible changes.
Reconcile and prepare final invoices matching approved estimates
Assist with quality check of completed jobs
Prepare and submit Warranty Claims
Ensure customer satisfaction with repairs and overall experience
Maintains Customer Satisfaction score at or above designated standards.
Meets dealership's standards for repair/order production.
Evaluate vehicles coming in for service, prepare estimates and review recommendations with customers to up sell work for the collision center
Auto Body Estimators follow jobs through the entire process from initial greeting, handling all related communications, overseeing parts ordering, keeping customers updated through the process and quality controls the vehicle through repairs to final delivery.
Requirements:
Pulling, pushing, bending, standing, lifting, and reaching.
Excellent communication skills, high level of initiative, and ability to be a strong team player
Preferred experience in the estimating / body shop / automotive field (will train the right person)
Basic MS Office knowledge; computer software, internet proficiency, and general mathematics skills
Excellent customer service skills.
Professional appearance and work ethic.
Outstanding communication skills in both verbal and written.
A valid driver’s license and acceptable driving record
Maaco Auto Body Shop & Painting’s Commitment to You:
Closed on Sundays
Shortened Saturday Hours with a work rotation
Health Insurance
Employee Discounts
Ongoing training and certifications
Opportunities for advancement
Maaco Auto Body Shop & Painting is an Equal Opportunity Employer.
Job Type: Full-time
Pay: Base $35,000.00 $40,000.00 per year Plus Commission (typically $150-300 additional per week)
Day range:
Monday to Friday Occasional Saturday
Shift:
Monday Thru Friday 8:00 am- 5:00 pm Saturdays 10:00 am- 1:00 pm
Experience:
Collision Estimator: 1 year (Preferred, but will train the right person)
Bilingual (preferred, but not necessary)
Work Location: In person, Boise, ID