Vacancy caducado!
Job Title: Level I/II Helpdesk Technician
Company: Cowabunga Computers
Location: Honolulu, HI
Job Type: Full-Time
Salary: $20 - $30 per hour (Depending on experience)
Benefits:
Medical
Dental Insurance
Vision
Paid Vacation
About Us: Cowabunga Computers is a leading managed services provider dedicated to offering top-notch IT support and solutions to small businesses and residents in Honolulu, HI. We pride ourselves on delivering exceptional service and ensuring our clients' technology needs are met with professionalism and expertise.
Job Description: We are seeking a skilled and motivated Level 2 MSP Systems Administrator to join our dynamic team. The ideal candidate will have a minimum of 2 years of experience in a similar role within another MSP and possess a strong technical background in IT support and services.
Responsibilities:
Provide Level 2 technical support to clients, including troubleshooting and resolving hardware and software issues.
Perform regular maintenance and updates on client systems to ensure optimal performance.
Manage and support client networks, including configuration and monitoring.
Assist with the implementation of new technologies and solutions for clients.
Collaborate with Level 1 technicians to provide escalated support and guidance.
Maintain accurate and detailed documentation of client systems and support activities.
Communicate effectively with clients to understand their needs and provide timely solutions.
Participate in on-call rotation for after-hours support as needed.
Requirements:
Minimum of 2 years of experience in a similar role within a managed services provider (MSP) environment.
Strong knowledge of Windows and Mac operating systems.
Experience with network configuration and troubleshooting.
Proficiency in managing and supporting cloud services such as Microsoft 365 and Google Workspace.
Excellent problem-solving skills and the ability to work independently and as part of a team.
Strong communication skills, both written and verbal.
Relevant certifications (e.g., CompTIA A+, Network+, Microsoft certifications) are a plus.
How to Apply: If you meet the above qualifications and are passionate about providing exceptional IT support, we would love to hear from you! Please submit your resume and a cover letter detailing your experience and why you would be a great fit for our team.
Job Type: Full-time
Pay: $40,000.00 - $60,000.00 per year
Schedule: 8 hour shift/Monday to Friday
Experience: Managed Services Provider 2 years (Required)
Shift availability: Day Shift (Required)
Ability to Commute: Honolulu, HI 96826 (Required)
Work Location: In person
Vacancy caducado!