SUMMARY
The Assistant Manager is a position responsible for supporting the Store Manager in achieving all Company goals and initiatives through driving sales, developing talent, and delivering execution. It is critical that an Assistant Store Manager represents the brand, operates in a professional manner, demonstrates exceptional customer service, and drives a consistent message to all team members.
QUALIFICATIONS
At least 2 years of manager experience in a specialty retail store with relevant traffic and volume preferred
Proficiency in Word, Excel, & PowerPoint, and ability to adapt to additional software programs
Has broad knowledge and perspective of retail landscape
Must be available to work weekends (Friday, Saturday, and Sunday)
Must commit to two store closings per week, including one being Friday or Saturday
Ability to utilize retail POS System & Inventory Scanner
Must be able to make change using American Monetary units
Ability to understand and interpret moderately complex financial reports
High School Diploma required or General Education Degree (GED)
Ability to carry out detailed tasks and projects with minimal direction or supervision.
This position requires the ability to problem solve complex situations in an effective and efficient manner including dealing with difficult and/or troubled clients
Excellent oral and written communication skills
Strong interpersonal skills and ability to build positive working relationships
Ability to express ideas clearly and succinctly via email, memos, and reports
ESSENTIAL DUTIES AND RESPONSIBILITIES
Serves as the Manager on Duty, performing responsibilities of the Store Manager when the Store Manager is away from the store
Exhibits the interest and the ability to become a Store Manager
Works alongside employees at all levels, driving and maintaining high standards by serving as a positive role model to ensure the integrity of the brand
Assists and coaches in training Sales Associates while on the sales floor and monitors compliance for all company standard operating procedures and cultivates an environment of open communication and teamwork
Manages rest and meal break schedules and ensures that all zones are covered
Fosters a positive work environment and provides direct, honest feedback in a timely manner
Assists the Store Manager with managing company standards of merchandise presentations, signage and displays
Escalates performance concerns to the Store Manager
Motivates and inspires the associates to build brand loyalty and create a positive store environment for both internal and external customers
Assists with store security including checking bags and monitoring fitting rooms
Guarantees company assets by ensuring adherence to all Loss Prevention procedures
Ensures that store staff are treated professionally, courteously and respectfully
Assists in directing the planning and execution of floor sets in an efficient manner while following Company guidelines and encouraging collaboration of ideas amongst team members
Adheres to and ensures compliance with all LP policies
Has full understanding/knowledge of inventory management procedures
Cultivates an environment of open communication and teamwork
Represents the company in a professional and positive manner
Inspires and motivates entire team by sharing knowledge and best practices for sales, merchandising, stocking and inventory processes
Other duties as assigned
WORK ENVIRONMENT
Requires ability to lift large and heavy packages and boxes rapidly and constantly and to perform a continuous process of loading and unloading large boxes throughout a scheduled shift
Able to reach overhead, bend, kneel, and carry product, necessary for customer service, inventory re-stock, processing shipment and store merchandising
The ability to stand/walk for extended periods of time
Must have ability to safely lift 50 lbs. without restrictions
Able to regularly perform store maintenance items: sweep, vacuum, empty trash, clean
Ability to use and climb ladders and/or step stools
Requires ability to perform repetitive motions (i.e. hanging, folding, ringing up customers, etc.)
The ability to use caution when dealing with difficult customers, houseless and/or transients and avoid confrontations
Noise level in the work environment is usually moderate to loud
Adult content environment
Must be at least 18 years old
All job requirements in the job description provided indicate the minimum level of knowledge, skills,
and/or abilities deemed necessary to perform the job competently. Job descriptions are an overview of the duties, responsibilities, and requirements of the position. Employees may be required to perform other job-related assignments as requested.
I have read and understand the job requirements, responsibilities and expectations set forth in the job description provided for my position. I attest that I can perform the essential job functions as outlined with or without any reasonable accommodations.
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