Aloha!
Tech Partners Hawaii is a growing, Hawaiian-owned IT managed services firm serving small and medium-sized businesses throughout the Hawaiian Islands. We're looking for a motivated, customer-focused Helpdesk and Field Technician to join our team on Maui.
This position offers a mix of remote helpdesk work and onsite field support. You'll be based out of our Kahului office and visit client locations across the island. A company car is provided during business hours to get to and from client’s locations.
Who We're Looking For
First and foremost, we value a passion for technology, strong critical thinking, and a team-first mindset. If you're someone who thrives in a fast-paced environment, enjoys solving problems, and wants to build a career in IT, we want to hear from you.
Key Responsibilities
Deliver first-class technical support via phone, email, remote access, and onsite visits
Troubleshoot and resolve issues related to hardware, software, networks, and systems
Install, configure, and maintain desktops, networking gear, VoIP phones, printers, and other peripherals
Manage Microsoft Office 365 environments
Administer network devices including firewalls, switches, and wireless systems from vendors such as pfSense, Meraki, Fortinet, Unifi, and others
Assist with low-voltage cabling tasks, including basic conduit installation and network cable terminations
Document procedures, configurations, and ticket resolutions in our ticketing system
Collaborate with other technicians, systems administrators, and engineers
Participate in a rotating on-call shift every 5-6 weeks
Qualifications
Must-Haves:
Passion for technology and a desire to learn and grow
Excellent communication, customer service, and organizational skills
Strong critical thinking and problem-solving abilities
Solid experience with Windows operating systems
Good understanding of networking and server technologies
Experience with Office 365
Valid Hawaii driver's license and personal vehicle (company vehicle provided during work hours)
Ability to lift 50 lbs and travel interisland if needed
Nice-to-Haves:
Experience in a Managed Services Provider (MSP) environment
Familiarity with the ConnectWise suite of applications, or similar platforms
Experience with electrical or low-voltage wiring including running conduit and network cable terminations
Benefits
Competitive salary: $50,000 – $60,000 annually
10% annual performance bonus, paid quarterly
Full medical coverage for you and your family members (medical, dental, vision, and drug)
2 weeks paid time off + 1 week of sick leave per year
Mileage reimbursement at federal rate when using your own vehicle
Monthly cell phone and home internet stipends
Occasional work-from-home flexibility
Strong mentorship and growth opportunities in a collaborative team environment
Ready to Join Us?
We’d love to learn more about you. Submit your resume and a brief cover letter outlining your experience and what you’re looking for in your next opportunity. Let’s see if there’s a great fit between your goals and the Tech Partners Hawaii ʻohana.