SUMMARY/GENERAL DESCRIPTION OF JOB:
The role of the Service Coordinator supports the Service Manager and is to provide administrative and light accounting support to the Service Division. The role of the position is to provide the data entry needed to produce all of the service operations billings in a timely, complete and professional manner. This position also backs up other service operations duties including time entry, PO generation, along with any support required by the service department and personnel as well as external customers when and where necessary.
The Service Administrative Support Lead is responsible for monitoring & managing his/her work load, work processes and work quality. He/she is required to work independently as required, being flexible, responsive, efficient and effective at all times, informing the Service Contract Administrator when he/she has completed daily tasks and can provide support to team members.
ESSENTIAL DUTIES & JOB FUNCTIONS:
Provides lead support for accounting related functions in the A/C and Refrigeration service division.
Responds to requests for support, as directed by a supervisor or other designated employee.
Reviews each work order and gather information to generate service billing.
Completes data entry for all service billings, as required.
Supports set up of quoted jobs, including issuance of subcontracts and certified payroll submissions, if needed.
Files and maintains invoice records.
Ensures open work orders are invoiced or updated with billing status if unable to bill.
Ensures all time and materials are captured from work orders and add miscellaneous charges, as needed. Reviews margins to ensure they meet company goals.
Provides support for all service department positions, as needed.
Works with all departments to successfully and quickly complete all company-related activities.