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Aloha Termite & Pest Control
3920 Milikeleka Place Bay 2
Lihue Hawaii 96766
808-245-3100
About Us:
Aloha Termite & Pest Control is a locally owned company founded in 1999 and proud to have earned the esteemed distinction, of being rated #1 for extermination services by the Star Advertiser, KITV, and The Garden Isle. We have been in business for 25 years and provide full fumigation services in Oahu, Maui, Kauai and Big Island. We take pride in providing all employees with a supportive commitment to enhancing their skills and a working environment where integrity and leadership towards every team member is held in the highest regard. We are always looking for Pest Control Technicians, Fumigation Laborers and Customer Service Specialist. We hire and train with the intention to help build a career, not just a job ! Come be part of our success!
Customer Care Coordinator
Job Summary:
Our Customer Care Coordinator works onsite in office, providing valuable support to both our internal customers (our team) and external customers (our clients). Handling incoming/outbound calls, emails, texts and other communications. Following up on leads, sales tracking and providing technician support, for appointment setting. Addressing customer concerns and complaints with Aloha. Assisting with administrative tasks, such as invoices, receivables, collections and general administrative support to the branch team. It is a friendly but fast paced “Ohana” team environment. To service our customers our office team is fully trained on our FieldRoutes Data Program. This is the hub of our daily activities and administrative applications.
Responsibilities:
Answer inbound calls and direct them to respective departments.
Perform account maintenance and support tasks
Assist customers in scheduling service appointments and resolving concerns.
Make outbound calls to confirm and reschedule customer appointment as needed.
Address customer invoicing and billing disputes/concerns to resolution.
Assisting and supporting field technicians with current day routes and any changes needed.
Monitor, update and maintain customer information through FieldRoutes
Track call details, payments, and other information pertinent to client files
Address and schedule sales inquiries promptly, dispatching them to the appropriate team member
Assist other departments with appointment calls and maintaining schedules
Skills and Qualifications
Strong attention to detail while multitasking
Good Customer Service and phone etiquette
Benefits:
Paid time off
Paid holidays
Paid health, dental, and vision insurance.
401k retirement plan with company match.
Paid industry training for career development
Employee discounts and a great referral program.
Job Location: Onsite- Hawaiian Islands- Lihue Kauai
Compensation: $19.00
Daily Work Schedule: Monday – Friday 7:30am -4:30pm
Disclaimer: Aloha Termite & Pest Control is an EOE and 100% Drug Free Workplace.
CLEAN BACKGROUND CHECK AND DRUG SCREEN REQUIRED FOR ALL APPLICANT CONSIDERATIONS
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required.
If you're ready to be part of our Ohana and spread the Aloha Spirit, we invite you to apply today!
To see us in action, go check us out on Instagram! @alohatermiteandpestcontrol