We are looking to hire a Mitigation Lead Technician to join our team! You will be responsible for daily on-the-job activities including but not limited to, management, completion, customer satisfaction, maintaining company standards, and overseeing technician teams. Our Company is an Emergency Service company with a potential 24hrs availability response.
The Lead Technician should be capable of guiding individuals to fulfill their assigned goals by enhancing efficiency and maximizing quality through exceptional critical thinking. They should also be able to boost morale, initiate action, and improve the working environment. All thoughts, communication, and actions of a Lead Technician should lead to the company's standard of excellence.
Primary Responsibilities:
Drive company vehicle and maintain appropriate crew and equipment to job sites
Perform property restoration duties as required (see list below)
– Water extraction and set up drying equipment
– Mold/sewage removal and cleaning
– Fire/smoke damage cleaning
– Biohazard Remediation
– Trauma & Crime Scene Cleanup
– Complete detailed documentation and take photos
– Manage job from beginning to end and oversee Tech Helpers
– Wear personal protective equipment for safety during hazardous situations
Provide assistance to the management team
Provide customers with excellent communication, description of job scope, and accurate quotes via proprietary software, etc.
Perform other tasks (maintain equipment & supplies, custodial duties, etc.)
Accomplish on-site-jobs by deadlines
Scheduling and dispatching of Tech teams
Qualifications:
Previous experience in property damage restoration
Ability to prioritize and multi-task
Desire to grow and open to learning
Honesty
Strong organizational skills
Deadline and detail-oriented
Strong leadership qualities
Excellent customer service skills
Ability to get IICRC certified and continued education as required
Valid driver's license required
Ability to pass a background check
Willing to work on-call, after-hours rotation
Ability to lift 50lbs