Traffic Control - Dispatcher (2nd shift)

The Dispatcher will demonstrate commitment to achieving the organization's goals and objectives by coordinating and managing the Traffic Control Supervisors'/drivers’ schedules to ensure equipment is picked up and delivered in a timely manner. Performing multiple tasks effectively with a focus on timeliness and responsiveness, high levels of diplomacy, sound judgment, and discretion when dealing with customers and other department staff.Provide the highest level of customer service and satisfactionCommunicate and interact with customers as well as internal team members to ensure proper order status, delivery arrangements, and serviceReceive any incoming customer service callsSchedule and coordinate all service calls and adjust employees’ daily schedules as requiredMonitor TCS/drivers throughout the day via the dispatch system Create the next day schedule ensuring customer needs are metAdd new customer jobs and tickets to the computer system (Prelude and TCR)Confirm rental jobs that have been out for 30 days or moreComplete a ‘final edit’ of each job ensuring the ticket has all the required information for billing and payroll.Ensure proper equipment is on the ticket by the customer’s request.Interact and communicate in a professional and effective manner with all levels of employees, management, vendors, customers, and external partners.Proficient with Microsoft Excel and other computer programs.Perform other functions as necessary or as assigned.