Job Summary:Coordinates services to patients and assists them in accessing Kaiser system. Acknowledges concerns and takes appropriate action to address issues. Serves as role model. Supervises assigned staff. Essential Responsibilities:
Acts as patient advocate. Assists patients in utilizing services appropriately and effectively. Facilitates delivery of quality health care.
Facilitates communication between physicians/staff/patients.
Receives, handles, and investigates complaints and their causes. Performs follow-up as necessary. Seeks solutions. Consults with other health team members as appropriate. Assumes responsibility for resolution of more difficult service problems involving multiple departments. Responds in writing as appropriate.
Renders professional nursing care. Assists and directs nursing staff in providing care in accordance with physicians instructions. Utilizes other resources as necessary.
Acts as resource person for ancillary service departments in relation to service issues. Acts as liaison between ancillary departments and physicians in relation to medical care issues.
Implements and adheres to Kaiser Permanente Medical Care Program Patient Bill of Rights and Mission Statement.
Develops and implements plans/projects to improve operational efficiency and effectiveness. Monitors and reports status and progress to supervisor. Participates in QA meetings.
Assumes responsibility for administrative duties in absence of manager or as situation dictates.
Provides feedback to nursing supervisor regarding program, department or staffing issues. Assists with problem resolution.
Administers personnel policies and appropriate collective bargaining.
Attends, participates, and leads supervisory and management meetings as appropriate regarding matters pertaining to department operations for improved patient care/services, cost control, training and other needs.
Directs, orients, and trains clinic nursing and clerical staff. Promotes quality of service standards. Plans, develops, coordinates, conducts, and monitors employee education and training programs focusing on department policies, procedures, and general clinic operations. Assumes responsibility in emergency situations, scheduling changes or adverse department conditions. Demonstrates flexibility.
Orients employees to operational systems. Emphasizes quality of service standards, department systems, medical records systems, inter-organizational relationships between health plan, HPMG, and hospitals, clinic policies, and procedures.
Coordinates mandatory in-service programs (e.g., CPR, fire/safety, hearing impaired, hazardous materials, universal precautions/infection control, electrical safety).
Researches, develops, and evaluates nursing policies and procedures in collaboration with other departments/individuals. Evaluates training programs to institute necessary changes. Ensures up-to-date patient care methods and practices.
Maintains current knowledge of trends in nursing practice and education. Maintains open lines of communication with supervisors, staff, and others in order disseminate information as appropriate.
May perform patient care to the extent necessary to maintain clinical expertise, competency and licensing necessary to fulfill job responsibilities and to direct the provision of care on the unit.
Provides direct patient care on an as needed basis. Provides services that are within scope of license and in compliance with all legal, regulatory, and policy requirements relevant to clinical role performed.
Incorporates the KP Nursing Vision, Model and Values through out their Nursing Practice.
Hires, trains, supervises, counsels, disciplines, and terminates assigned staff as appropriate.
Communicates goals, objectives, accountabilities, priorities, and authority parameters to assigned staff.
Basic Qualifications:
Experience
Minimum three (3) years of experience at staff nurse level.
Education
Bachelors degree in nursing OR four (4) years of experience in a directly related field.
License, Certification, Registration
Registered Nurse License (Hawaii) required at hire
Basic Life Support from American Heart Association
Additional Requirements:
Demonstrated knowledge of and skill in adaptability, change management, conflict resolution, customer service, group presentations, interpersonal relations, oral communication, problem solving, quality management, teamwork, and written communication.
Demonstrated knowledge of and skill in word processing, spreadsheet, and database PC applications.
Preferred Qualifications:
Supervisory/lead or project management experience.
Budgeting experience.
Nursing education/training experience.
Demonstrated knowledge of Quality Assurance process.
COMPANY: KAISERTITLE: Supervisor Nursing Sub-Specialty Care - Orthopedics, Sports Medicine, and Podiatry (Honolulu)LOCATION: Honolulu, HawaiiREQNUMBER: 1293878External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.