As the Head of Self-Service Strategy Group Benefits , you will lead a team of product managers, partner closely with both the Enterprise Digital delivery team and with leaders across the Group Benefits business to refine and execute the vision and multi-year roadmap for our self-service strategy including multiple digital assets including our portal, mobile app, and more. This includes soliciting and prioritizing ideas for enhancing the existing digital asset portfolio and prioritizing those against existing roadmaps. You and your team will be responsible for ensuring new and enhanced capabilities and experiences are sequenced and planned for development to meet business needs, partnering with delivery teams to overcome obstacles as they arise. You will be responsible for developing a clear plan and associated business case for annual investment and providing regular updates to executive leaders on progress against the plan.You will also be responsible for driving cross-functional collaboration to increase consumer adoption of Guardian’s digital capabilities. In this role, you will work closely with leaders in our field sales, client management, operations, service, marketing, claims, and product teams to ensure Guardian is capitalizing on our existing digital assets to drive greater adoption.This role comes with high accountability, ownership, and leadership exposure. You will be provided the platform to contribute and make an impact from your first day in the role. You will be supported by a highly motivated, creative, and engaged team and manager.You are:A self-initiating individual and strong people leader with strong Group business acumen, excellence in collaboration, presentation development and delivery, project leadership, financial analysis, and strategy development. Ability to roll-up sleeves and drive ideas to action.You have:
Strong leadership skills and experience with both direct and indirect leadership
Experience with product management or product ownership in an agile environment
Excellent collaboration and influencing skills to drive alignment and effect change across a wide range of stakeholders
Experience working cross-functionally at all levels of the organization
Ability to thrive and willingness to work in high-energy, fast-paced, high-volume, and dynamic environment with ability to align and adapt
A roll up your sleeves mindset and ability to get work done independently and as a team
Strong interpersonal skills and an approachable style. Natural curiosity
Sound judgment and decision-making ability.
Ability to develop a business case and influence strategic direction
Sound understanding of customer needs and ability to leverage voice of customer input to influence decisions
Ability to analyze data and provide actionable insight/direction on ideation for digital delivery
You will:
Lead a team responsible for planning and executing against and refine a self-service multi-year roadmap
Identify, solicit, and prioritize ideas for enhancing the digital asset portfolio; create new user capabilities and experiences, improve UX, support high adoption of digital tools, and drive operational efficiencies.
Develop and execute on strategies to drive greater digital adoption
Improve how we measure the impact of new digital enhancements on both customer engagement and operational efficiency
Identify key gaps/opportunities to leverage digital solutions to increase efficiency in customer facing processes
Location
Work from home, or on-campus presence at key locations including New York/NY, Stamford/CT, Boston/MA, Bethlehem/PA, Holmdel/NJ. Remote candidate considered for matching skill sets.
Salary Range$121,680.00 - $199,905.00The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.Our PromiseAt Guardian, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.Inspire Well-BeingAs part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues.Health Care
Choice of [high deductible/copay] medical plans with prescription drugs, including coverage for fertility and transgender inclusive benefits
Dental plan
Vision plan
Health care accounts – flexible spending, health reimbursement, and health savings accounts
Critical illness insurance
Life and Disability Insurance
Company-paid Life and Disability insurance plus voluntary supplemental coverage
Accident insurance
Retirement and Financial
401(k) retirement plan with a company match, plus an annual age/service-based Company contribution and an annual profit-sharing contribution, if applicable
Complimentary 1:1 financial guidance with a licensed Fidelity representative
Time Off and Remote Work
Flexible work arrangements (part in-person/part remote)
Unlimited paid time off for most roles plus time off for volunteering, jury duty, voting, and bereavement
Personal holidays for colleagues to use in recognition of religious, cultural, or civic days
Paid parental leave and paid family and medical leave policies
Emotional Well-being and Work-Life
Emotional well-being, mental health, and work/life resources powered by Spring Health
Wellness programs, including fitness program and equipment reimbursement
Child, adult, and elder back-up care support through Bright Horizons
Adoption assistance
College planning
Tuition reimbursement
Student loan assistance
Commuter benefits in select metropolitan areas
Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.Equal Employment OpportunityGuardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.AccommodationsGuardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [email protected] .Every day, Guardian helps our 29 million customers realize their dreams through a range of insurance and financial products and services. Our Purpose, to inspire well-being, guides our dedication to the colleagues, consumers, and communities we serve. We know that people count, and we go above and beyond to prepare them for the life they want to live, focusing on their overall well-being — mind, body, and wallet. As one of the largest mutual insurance companies, we put our customers first. Behind every bright future is a GuardianTM. Learn more about Guardian at guardianlife.com .