Digital Fraud Analyst

ALOHA Seeking a Fraud Analyst in Honolulu, Hawaii.Full-Time opportunity, Monday-Friday, 8:00 am- 5:00 pm, HST.6 month contract to hire. Hybrid work environment, onsite 2-3 days/week. NO H1B CANDIDATES, MUST BE AUTHORIZED TO WORK IN THE USDescription:Fraud Detection, Investigation, and Resolution (70%) Identify underlying patterns indicative of emerging risks and fraudulent activity within online banking and digital payments platforms by developing custom reports and analyzing transaction and customer related data. Review platform generated fraud alerts, transaction queues, and daily reports to identify suspicious activity, or fraudulent behavior. Set up, document, and investigate fraud cases of varying complexity. Conduct in-depth research using various bank systems, fraud tools, and reports. Analyze collected data to identify patterns and anomalies that may indicate fraudulent activity and requires further action. Implement measures to mitigate loss and prevent fraud, including but not limited to canceling transactions or revoking customers’ online and mobile banking access. Listen to and analyze recorded phone interactions to detect potential red flags and suspicious behaviors Use established protocols and behavioral analysis techniques to identify fraudsters during phone calls. Document investigation details, actions taken, and resolutions accurately. Assist in the development, documentation, and implementation of policies and procedures to streamline fraud operational workflows and account investigations. Provide recommendations to leadership regarding gaps and opportunities for improvement in the bank’s customer authentication policy, including ways to detect and restrict fraudulent accounts and transactions sooner.Customer Interaction and Information Gathering (20%) Proactively reach out to customers who have been flagged for suspicious activity to gather detailed information about their experiences. Conduct interviews with customers to obtain comprehensive accounts of fraudulent incidents, ensuring all relevant details are collected. Provide empathetic support and reassurance to customers affected by fraud, maintaining a customer-centric approach throughout the investigation process. Document customer interactions meticulously to support ongoing investigations and future fraud prevention efforts. Engage in active intake of reports and promptly follow up with customers to gather additional details.Internal and External Communications (10%) Coordinate with business units to confirm fraudulent activity, recommend actions, and communicate potential threats impacting multiple units. Send bank-wide fraud-related communications, reminders, and alerts. Assist other areas with prompts for relevant information to support report intake. Collaborate with customer-facing departments to assist with day-to-day operations and incidents. Provide consultations and answer questions regarding procedures and training for other stakeholders. Contribute to shaping and updating procedures. Coordinate with vendors to modify system configurations as needed based on fraud activity.Skills:Fraud, Data science, Data, Investigation and analysis, Compliance, Analytic, AnalysisAdditional Skills & Qualifications: Knowledgeable of fraud types and regulations Experience working with fraud detection scenarios, principles, and best practices Familiarity with digital payment systems, e-commerce, or online banking solutionsExperience Level:Intermediate LevelAbout TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.