Customer Service Representative

We are seeking a dedicated Customer Service Representative to join our team in Honolulu, United States. As the face of our company, you will play a crucial role in ensuring customer satisfaction by providing exceptional support and resolving inquiries efficiently.Respond to customer inquiries via phone, email, and chat in a timely and professional mannerHandle customer complaints and concerns with empathy and work towards satisfactory resolutionsProcess orders, refunds, and exchanges accurately and efficientlyMaintain up-to-date knowledge of company products, services, and policiesCollaborate with other departments to address complex customer issuesDocument customer interactions and update account information in the company's customer service softwareIdentify and escalate priority issues when necessaryProvide feedback to management on common customer concerns and suggest improvements to enhance customer experience