Access Management Analyst - IT

Job DescriptionSummary:Under the general supervision of the Department Manager or designee, provides overall IT administrative and/or system support for the Information Technology Department. Works with multiple priorities and projects in a fast-paced environment, with strong attention to detail and excellent customer service skills.Hawai‘i Pacific Health is a nonprofit health care system formed in 2001 with the merger of three longtime Hawai‘i health systems. It is the state’s largest health care provider, committed to providing the highest quality medical care and service to the people of Hawai‘i and the Pacific Region through its four hospitals, 49 outpatient clinics and service sites, and more than 1,300 affiliated physicians. The system is anchored by its four flagship nonprofit hospitals: Kapi‘olani Medical Center for Women & Children, Pali Momi Medical Center, Straub Clinic & Hospital and Wilcox Memorial Hospital, which have led groundbreaking initiatives in women’s health, pediatric care, cardiovascular services, cancer care and bone and joint services. Hawai‘i Pacific Health ranks among the top 5 percent of hospitals nationwide in the adoption of electronic medical records, with system-wide implementation that allows its hospitals and physicians to offer integrated, coordinated care throughout the state.Information Technology (IT) implements, supports and maintains all systems at Hawai‘i Pacific Health facilities. The department encompasses the people, records and activities that process the data and information in the organization. The team provides support to users, and acts as the key liaison between the business community and vendors. It also codes, defines criteria, performs testing and debugging, and maintains programs in order to meet the informational needs of Hawai‘i Pacific Health’s numerous facilities and administrative offices.As the IT Account Management Analyst you will be the internal business process expert and analyst providing Tier 2 trouble shooting assistance, cross-training and user account security. You will also be responsible for application implementations, version upgrades and routine application maintenance. We are looking for someone with strong customer service and technical skills who shares our commitment to delivering the highest quality health care to Hawai’i’s people.Location: Hawaii Pacific Health, Honolulu, HIWork Schedule: Day - 8 HoursWork Type: Full Time Regular FTE: 1.000000Bargaining Unit: Non-BargainingStarting Hourly Rate: 27.09Exempt: YesMinimum Qualifications: Bachelor’s Degree in Information Technology, Business, or related field, or an equivalent combination of education, training, and/or related experience. Two (2) years of experience in Information Technology Account Management, or related experience as a business/functional analyst or service desk tech. Excellent customer service skills.Preferred Qualifications: Knowledge and/or experience with Active Directory, Epic Security or other business applications. Prior work experience in healthcare.EOE/AA/Disabled/VetsHawai‘i Pacific Health offers a comprehensive and competitive total rewards package that includes pay and benefits. The pay rate, if displayed, is the minimum hourly rate for the position. Rate of pay for selected candidates will be determined by various factors including knowledge, skills, abilities, relevant experience and training, as well as internal peer equity.Position Access Management Analyst - ITCategory Information TechnologyEmployment Type EmployeeLocation Hawaii Pacific Health, Honolulu, HIReq ID 25151