Join United Airlines and be part of reinventing the aviation industry! We're seeking dedicated Customer Service Representatives to join our global team of 100,000+ passionate professionals.
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As the face of our customer, here’s what you will do:
Whether our customers are traveling for business or pleasure, you are the professional in the airport that crafts important connections and encourages an environment where everyone feels welcome, valued, and respected. You will be interacting with our domestic and international customers in our lobbies and at gates, helping them with ticketing, baggage, greeting customers as they start and end their journey and doing it with a smile. You will provide friendly, professional, confident, and insightful service to help resolve customer travel issues and make their experience memorable.
What are your responsibilities:
Interacting with customers in a kind and useful manner is key to crafting memorable experiences and building customer loyalty and dedication
Stepping up and anticipating customer needs while maintaining a strong sense of responsibility when we have inconvenienced a customer
Working each and every day with a safety mentality by ensuring we hold ourselves and each other to the highest standards
Navigating challenges by being steady yet adaptable. Maintaining composure and managing issues while not taking customer frustration personally.
Working collaboratively with others, supporting your colleagues, and helping them be successful with new processes and technologies.
Qualifications:
High school diploma, GED or equivalent
Minimum of 18 years old
Comfortable working with computers, mobile devices, and new technologies
Physical ability to stand and walk for an eight-hour shift, as well lift and handle baggage
Ability to acquire a SIDA badge and meet airport requirements for badging
Legally authorized to work in the United States without sponsorship
Ability to meet the Company attendance standards and uniform and appearance standards
What we provide
Competitive benefits
Discounted travel
Career advancement opportunities
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The starting rate for this role is $19.07. This is also a bonus eligible position (i.e. profit sharing).
We offer competitive benefits: medical, dental, vision, life, accident & disability, employee assistance program, commuter, paid holidays, paid time off, 401(k), pension and flight privileges (subject to the respective collective bargaining agreement).
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact [email protected] to request accommodation.