As the Sales associate, you will be the brand ambassador and a smiling face of our company. You will work on the most important role in the sales floor, and be the first direct conduit between our Products and our Customers. You will build the customer loyalty and relationships while challenging yourself with the sales and productivity targets. Associates rotate to work in the following stores: Coach, Longchamp, Michael Kors, Polo, Kate Spade, Marc Jacobs, Sunglasses, Fashion Watches & Jewelry.
Selling via the Best Customer Experience
Assist customers in selecting, purchasing, and refunding merchandise while demonstrating your excellence in customer service
Complete customer transactions in a professional and timely manner
Identify customer’s temperaments and recommend products that suit their style
Respond to customer queries and complaints in a polite and courteous manner; refer to the Manager on Duty if appropriate Assist other sales staff in peak periods to ensure customers in all areas are attended to promptly, with waiting time reduced to the minimum
Floor and Product Presentation
Ensure floor presentation meets or exceeds brand and DFS requirements
Maintain reasonable stock levels of all merchandise in the department
Be familiar with the store layout; direct customers to merchandise, services and facilities as appropriate
Assist the Management team in the coordination and execution of merchandising activities, e.g. inventory management, promotional activities and merchandise stock flow
Other Information
Shifts you must be able to work
05a-1p
09a-2p
10a-3p
11a-4p
4p-930p
5p-10p
6p-10p