LOCATION: Kihei, Wailea, Makena, and Maalaea
HOURS / DAYS: Part Time On-Call Shifts Available
Monday, Thursday, & Friday
9 am - 2 pm Shift
3 pm - 6 pm Shift
Saturday Shift 10 am - 6 pm
JOB SUMMARY:
Are you someone who leads with aloha and takes pride in making others feel welcome and cared for? We’re looking for a warm, reliable, and service-minded Guest Services Associate to join our ohana and help create unforgettable experiences for our vacation rental guests. In this role, you’ll be the friendly face that guests count on. Whether it's sharing local tips, resolving an issue with care, or simply ensuring everything feels like home, your role will be key in delivering the spirit of aloha every step of the way.
This is an "On-Call" position, meaning you will be called to one of our properties when a guest requires assistance or if an item needs to be picked up or delivered to a property. There is no requirement to be at our office or on location during your shifts, but you MUST BE AVAILABLE when you are called. You are paid for the entire shift, regardless of whether you are called or not.
This is perfect for someone who’s friendly, eager to learn, and excited to grow in the hospitality field. Although this is an entry-level position, there is plenty of room for growth, including full-time work, promotions, and advancement into leadership roles.
WHAT WE ARE LOOKING FOR:
- A genuine aloha spirit—kind, thoughtful, and committed to hospitality
- Must LOVE working with people!
- Must provide the highest level of service at all times
- Excellent communication and a calm, solutions-first approach
- Must be a great LISTENER!
- Must be adept at adjusting to people’s moods and personalities
- Must be EXTREMELY RELIABLE and be available to work on all scheduled shifts
- Flexible availability, especially on evenings, weekends, and holidays
- Comfort using basic technology, messaging apps, and email
- Organized, self-motivated, and able to handle tasks with care and attention
- A valid driver’s license, insurance, and reliable transportation
- PREFERRED: Customer service experience in the hospitality industry and excellent references
HOW TO APPLY:
If you’re excited to bring the spirit of aloha to our guest experience team, we’d love to hear from you!
Please reply to this post with the following information:
- Your resume (or a summary of your work history and relevant experience)
- The shifts or days you are available to work
- A brief note on why you think you’d be a great fit for this position
- Confirmation that you have reliable transportation
- The area you currently live in
- The best phone number to reach you
We’re looking for someone who’s ready to grow with us and represent our company with warmth, professionalism, and heart. Mahalo for your interest—we look forward to connecting with you soon!