Payroll & Client Services Associate
Full-time hourly
Please provide cover letter, resume, and describe how this opportunity fits with your career goals.
Summary
We are looking for a highly organized career-minded individual who is eager to learn the ins and outs of payroll, contract and HR documentation, and keeping our office organized. You must be good with written communication, math, spreadsheets, Microsoft Office, online applications, and organizing paper files.
If you are a hard-working, motivated individual, this is a unique opportunity to jump-start your career in payroll, HR compliance, and office systems management.
The Payroll & Client Services Associate supports management and all team members in all facets of operations by implementing client contracts, insurance documentation, payroll services, filing digital and paper documents, administering new hire papers, human resource functions, office functions, special projects, correspondence, and taking great care of our clients, all in conformity with Company standards, confidentiality requirements, and government regulations. As Payroll & Client Services Associate you are responsible to prepare client service agreements, and work with clients and vendors to procure employer insurances and benefit plans, and to administer payroll and related services. You will work closely with the HR consulting team to prepare HR policy and handbook updates, job descriptions, offer letters, performance documentation, and other documents.
To succeed in this role you must be able to excel in a busy office while managing multiple administrative tasks, procedures, workflows, correspondence, and compliance. You must be able to tactfully handle day-to-day problems, work well with management and other staff members, and deliver excellent customer care. You must be ethical, show good judgment, and be dependable and professional at all times. You will be responsible to perform some duties of manager and other team members when necessary or assigned, and contribute to the profitable operation of the business.
This is an hourly, non-exempt position. Hours may vary according to client census and workload.
Reports To: Payroll Manager, Operations Manager, and Managing Member
Responsibilities
Prepare client service agreements and implement new client setup sequences and tracking
Work with clients and vendors as needed to procure employer insurances, benefit plans, signed authorizations, and other documents
Set up new clients in payroll system and other systems
Verify that all client sequences and tracking sheets are compete including insurances, insurance billing, benefit plans, and timely initial payments
Prepare HR policy and handbook updates in collaboration with HR consulting team
Prepare and update client job descriptions, offer letters, and other documents
Provide performance documentation templates and review client drafts with HR consulting team
Process new-hire paperwork and other forms for our client’s employees
Create and organize files, digital files, and paperwork as needed
Process payrolls in our payroll data system
Package and coordinate client deliveries
Communicate with customers, vendors, government agencies, and employees as needed to facilitate duties (must be proficient in Word)
Create custom excel sheets and reports as needed (must be proficient in excel)
Generate client reports and other reports as needed
Verify electronic payroll taxes and payments and resolve issues as needed
Administer employee benefits in accordance with federal, state, and company regulations
Process workers comp, TDI, and unemployment claims
Process insurance billing and audits for workers compensation, TDI and health benefits
Post client invoices to accounting system
Pay bills using accounting system
Administer projects related to the work
Monitor and maintain office supplies and inventory and order as needed
Sweep walkways and clean onboarding area daily as needed
Maintain clean desk and office areas, empty trash daily
Run company errands as needed (Reliable automobile required)
Perform other duties as may be assigned
Qualifications, Skills
Highly organized and eager to learn our specific methods
Highly proficient in Word, Excel, Outlook, Office, and learn other software as needed.
Ability to type at least 45 WPM
Attention to detail, creating and following step-by-step processes
Willing to learn basic accounting principles (some experience preferred along with QuickBooks experience)
Able to multi-task amid changing priorities
Self-motivated, open-minded, positive outlook
Strong analytical background, problem solver
Friendly, polite, customer oriented
Capable of handling difficult situations with tact and professionalism
Must be able to lift up to 45 pounds
Receptive to constructive feedback
Accept personal responsibility for core outcomes (on-time, accurate deliverables)
Other requirements:
Consistently meets or exceeds target objectives
Strong organization skills and continuous ability to utilize related software
Works well with all team members
Attends all mandatory meetings
Exhibits clean and professional appearance and follows dress code standards
Continually seeks better ways for delivering services and communicating with customers and partners
Consistently meets or exceeds the company goals for customer service
Effectively collaborate with supervisors, staff, and partners to meet company goals and further its success
Consistently meet or exceed quality assessments and performance improvement standards
This Job Description supersedes and replaces all prior versions or parts thereof that are inconsistent with this one. It is not intended to cover every task required, and is subject to modification at the discretion of management. Nothing in this Job Description is intended to create a contract of employment between the Company and employee. Employment with the Company is entered into voluntarily, and your employment is “at will,” which means you are free to resign at will at any time, with or without cause. Similarly, “at will” means that the Company may terminate the employment relationship at any time, with or without notice or cause, in accordance with applicable federal or state laws. We are an equal opportunity employer.