Job Description:
We are looking for someone to fill a Customer Service Administrative position whose position will be to perform a wide variety of administrative tasks. This position will serve as a support role to a three person customer experience team. As a fast-growing furniture company, we receive a high-volume of inbound calls each and every day. Candidates must have a positive 'can do' attitude with a focus on providing outstanding service in a fast-paced, customer-oriented retail call center environment.
Summary of Main Responsibilities:
1. Assist the company in a variety of administrative tasks. Data Entry, Order Status, Shipping, Customer Service, Answering the Phone.
2. Data Entry – Entering Orders into our Software System (Magento)
3. Data Entry – Invoicing Orders in Quick Books
4. Order Status – Utilizing Quickbooks, Magento, FedEx to determine the status of an order. Also, checking in with Vendors on Drop Ship Items. Calling customers back with accurate Order Status information.
5. Answering a multi-line telephone system, taking accurate messages and transferring telephone calls to the appropriate person in an efficient manner – At times we will need this position to serve as back up to the receptionist.
6. Aiding in the collection and processing of customer payments and order information.
7. Supporting sales staff in through a variety of tasks – sending follow-up/reminder emails, creating sales order estimates, communicating directly with customers to help answer routine questions, etc.
8. Performing a wide variety of administrative tasks for all departments – filing invoiced orders, monitoring office supplies, faxing, scanning, etc
Required Skills and Experience:
1. Strong communication skills required – courteous and professional demeanor is a must.
2. Strong decision-making and problem solving skills.
3. Strong computer skills.
4. Ability to adapt and multi-task in a fast paced working environment.
5. Professional appearance and strong work ethic.
6. Candidates who are personable, open to learning, collaborate well with others and have a positive attitude, and are more apt to saying “yes” or “we’ll try” (rather than “no” or “that’s impossible”) will be at the top of our list.
About The Company:
We have been a family owned business since 1936. Today, we are currently one of the top industry leaders in our unique market due to not only the vast array of knowledge and expertise that we have accumulated over the many years in business, but also due to our strong consistent focus on customer service.
We differentiate ourselves from our competitors through two main focuses. First, we put our customers first. It is the loyalty that we build with our customers that makes our organization successful and a leader throughout the community. Our customers trust our company to provide them with dependable, quality equipment that will aid in the success of their business. We will always do what is right for our customers so that they will be able to run a successful business. Second, we use our far-reaching wealth of knowledge of our unique industry to provide our customers with full-circle support and advice when it comes to making decisions regarding their business. Having been in this industry since 1936, we understand what it takes to not only build a successful business, but we also have an in-depth understanding of the different challenges and obstacles associated with the everyday upkeep. With this industry experience we are able to provide our customers with full-circle support throughout the lives of their business. We strive to leverage our many years of industry experience to build the trust with our customers that they value and deserve.