[[extTitle]] in [[location]]Unique Skills:[[cusuniqSkills]]Education and Experience RequirementsHigh School Diploma or GED required. 4 years customer service experience, preferably in a repair/overhaul capacity. Aerospace experience preferred Position Purpose:Under limited supervision, coordinate, administer and monitor aircraft component and /major assembly repairs from pre-planning to post service follow-up for company and customer owned inventory, as appropriate to area of specialization.Job DescriptionPrinciple Duties and Responsibilities:Essential Functions:
Maintain accurate, real-time records of parts out to vendors for overhaul/repair; exchange items due from operators. Pursue process through to completion.
Coordinate with spares inventory control and in-house shops to ensure timely delivery of detail parts as required. for overhaul/repair of company and customer owned parts.
Coordinate the repair/overhaul of exchange units.
Liaise with other departments for in-house shops on correct pricing for customer owned property.
Build customer and vendor relationships in order to meet customer aircraft parts requirements.
Process customer owned property to vendor for repair/overhaul after reviewing terms and conditions of customer purchase order to determine proper disposition within Gulfstream procedures.
Analyze reports to monitor, vendor delivery schedules to ensure timely turnaround of repaired/overhauled items.
Maintain admin files and submit reports governing repair/overhaul program as required.
Maintain contact with customers, field representatives and outside sales representatives both prior to and during any unscheduled maintenance to fulfill any and all parts requirements.
Work with finance department to ensure customer credit line is established and coordinate induction invoice.
Work in concert with the Purchasing department and in-house repair shops to provide accurate pricing and quotes in a timely manner for aircraft components being repaired / overhauled.
Monitor the cost of ongoing customer property repairs/overhauls, job charging, and parts purchasing to maintain the dollar amount quoted to the customer.
Takes a proactive approach to coordinate with credit reps and assures all accounts stay in good standing.
Work closely with customer and Gulfstream sites to ensure that repair/overhaul requirements are fulfilled, schedules are met, pricing is accurate, and components are shipped.
Ensures invoices, including supplemental bills, are processed within established guidelines.
Additional Functions:
Participate in training new staff members and impart business knowledge, skills and experience. .
Prepare reports pertaining to current status of work orders. Analyze and take necessary actions to update customers and follow up with appropriate internal work groups. .
Work directly with outside vendors to achieve the highest quality and quickest turn-around possible to ensure absolute support of the aircraft. .
Monitor group email and assign to Repair Control Associates or respond to customers as appropriate. .
Coordinate additional support for customer repairs/overhauls to include rental or loaner units, special vendor exchanges, vendor warranty, etc. .
Assist Product Support business office in resolution on accounts receivables issues. .
Provide support to outside R&O sales managers (pricing, quotes, and customer inquiries). .
Perform other duties as assigned.Other Requirements:
Basic understanding of cost control financial principles.
Strong written and verbal communication skills.
Must be able to read and interpret applicable aircraft maintenance manuals, IPCs, ASCs, CBs, and service bulletins.
Must be computer literate and use necessary software (Microsoft Office products are required. and Microsoft Access is preferred).
Must be able to read, write, speak, and understand the English language.
Additional InformationRequisition Number: [[id]]Category: [[customString3]]Percentage of Travel: [[custravRequired]]Shift: [[cusShift]]Employment Type: [[filter2]]Posting End Date: [[custextPostEndDate]] Equal Opportunity Employer/Veterans/Disabled. Gulfstream does not provide work visa sponsorship for this position, unless the applicant is a currently sponsored Gulfstream employee. Legal Information (http://www.gulfstream.com/legalnotice.htm) | Site Utilities (http://www.gulfstream.com/utilities/) | Contacts (http://www.gulfstream.com/contacts/) | Sitemap (http://www.gulfstream.com/sitemap.htm) Copyright © 2024 Gulfstream Aerospace Corporation. All Rights Reserved. A General Dynamics Company (http://www.generaldynamics.com/) .Gulfstream Aerospace Corporation, a wholly-owned subsidiary of General Dynamics (NYSE: GD), designs, develops, manufactures, markets, services and supports the world's most technologically-advanced business jet aircraft