Leasing Experience Assistant

Description We are looking for a Customer Service Representative in the Real Estate & Property industry to join our team located in Sandy Spring, Georgia. This role will primarily involve data entry, customer service, and account management. The successful candidate will be responsible for handling violations related to Homeowner Associations (HOA), managing a large number of properties, and communicating with multiple HOAs through email and phone.Responsibilities: Handle and resolve HOA violations in a timely and efficient manner Manage customer service inquiries and issues related to property management Perform data entry tasks and maintain accurate records in Salesforce, SMS1, and Excel Manage customer accounts, ensuring all information is up-to-date and accurate Correspond with multiple HOAs via email and phone, ensuring smooth communication and resolution of any issues Utilize Microsoft Excel and Microsoft Outlook for various tasks Handle inbound telephone calls, providing excellent customer service and resolving issues Apply de-escalation techniques when necessary to resolve disputes or complaints Maintain a high level of professionalism and confidentiality at all times. Requirements Proven experience in the Real Estate & Property industry Previous role as a Customer Service Representative or similar customer-facing role Demonstrated knowledge of Homeowners Associations (HOA) Proficiency in account management, with a keen eye for detail and organizational skills Advanced skills in Microsoft Excel for data analysis and reporting Experience in managing email correspondence with clients and stakeholders Comfortable handling inbound telephone calls and providing excellent customer service Ability to de-escalate situations and resolve customer issues effectively Proficient use of Microsoft Outlook for communication and scheduling purposes Excellent communication skills, both verbal and written Ability to work well in a team and contribute to a positive work environment Strong problem-solving skills and the ability to think on your feet A commitment to providing outstanding customer service at all times Ability to manage multiple tasks simultaneously and meet deadlines Willingness to stay updated on industry trends and changes in regulations. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .