Customer Resolution Specialist

The Customer Resolution Specialist (CRS) is responsible for responding to customer inquiries and processing orders for spare parts for aircraft, as well as parts for competitor aircraft, for customers in the Americas region.Meet the team:You will get an exciting job in an innovative, growing, global company with a world-class service ambition. Our culture is non-bureaucratic, with a hands-on professional approach and customer-centric mindset. What we do is more than distribution, support, and service; we deliver excellence when it’s needed and where it’s needed, so people all over the world can connect.Primary Responsibilities:1. Order Processing: 60%Process customer orders, quotations, initial order receipts, order entry, sourcing escalation, backorders, general logistics, etc. for aircraft parts and services in response to customer needs.Provide requested information on part availability, cost, sourcing, returns, discrepancies, transportation, delivery, and follow-up to meet customer expectations.2. Relationship Building: 20%Engage in basic-level relationship-building with customers emphasizing the positive services and qualities of the Satair Group to encourage customer confidence and grow the business.Identify alternative solutions and steer customers to proper sources for required material to ensure complete customer service and satisfaction.3. Technical Support: 10%Support Sales and Finance debt account reconciliation efforts to help maximize company profitability.Respond to technical inquiries utilizing Technical Documentation and liaising with technical and engineering departments to respond to customer inquiries.