PruittHealth is a COVID-19 vaccine-mandated employer.JOB PURPOSE: The Account Care Leader must possess strong Leadership skills and maintain a high level of professionalism. The Account Care Leader is responsible for leading in a proactive, mature, consistent and flexible manner while supervising all aspects of Account Care Specialist’s team. ACL must have excellent decision-making skills lead the staff in serving our customers, utilizing the computer system and meeting deadlines. The ACL will work closely in a multi-team environment including customer, other ACS, warehouse partners and other leadership. The ACL will also be expected to work with and in other departments on projects to help overall efficiencies in our department.Primary Responsibility
Excellent Communications Skills
Able and responsive to customer questions concerning products, pricing, and order status
Responds to facility regarding back-order reports, research, shortages and damaged item claims. Works closely with inventory control
Lead and monitor Account Care Specialist Team
Display a knowledge of all products and services
A basic knowledge of Microsoft Office and personal computers
Keeps Account Care Specialists informed of daily activities, issues. Proposes solutions to all issues
Must get along with co-workers; maintain effective relationships with management staff, partners, and the general public
Follows all company policies and procedures, State & Federal Laws and regulations. Must handle reporting of violations to the appropriate Supervisor
Carries out all duties with a "Commitment to Caring" and in accordance with the company's mission, vision, and philosophy
Maintains confidentiality of company information
Demonstrates honesty and integrity at all times
Able to repsond to change productively and handle additional projects as assigned
Able to carry out the duties and responsibilities of this job (with or without reasonable accommodation) without posing specific or current risk of substantial harm to the health and safety of self and others
Prioritizes and completes tasks
KNOWLEDGE, SKILLS, ABILITIES:
Participate in center/agency surverys (Licensure / JCAHO) and any subsequently required reports
Attend and participate in continuing educational programs to keep abreast of changes in your field as well as to maintain current license / certification, as required
Attend and participate in mandatory in-service
Honor patients/residents’ rights to fair and equitable treatment, self-determination, individuality, privacy, property and civil rights, including the right to wage complaints
Comply with corporate compliance program
Report job-related functions/tasks that involve occupational hazards including exposure to blood and body fluids and others as necessary.
Follow established safety regulations, to include fire protection & prevention, smoking regulations, infection control, etc.
Follow established safety procedures when performing tasks and/or working with equipment.
Perform other related duties as necessary and as directed by supervisor.
MINIMUM EDUCATION REQUIRED: Highschool Degree or equivalentMINIMUM EXPERIENCE REQUIRED: 3-5 years’ work experience in customer service or a call center environment.ADDITIONAL QUALIFICATIONS: (Preferred qualifications)3-5 years’ experience in medical distribution field3+ years long-term care industry experienceProof of COVID-19 vaccination or approved exemption required by date of hireFamily Makes Us Stronger. Our family, your family, one family. Committed to loving, giving, and caring. United in making a difference.We are eager to connect with you! Apply Now to get started at PruittHealth!As a condition of employment at PruittHealth, all employees are required to provide proof of COVID-19 vaccination by date of hire unless a medical or religious exemption is approved.As an Equal Employment Opportunity employer, all qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, or veteran status.