IT Desktop Support Tech Macon GA

Our client, one of the top healthcare systems, is looking to hire an IT Desktop Support Tech for their Georgia locations in Columbus and Macon. Job Title:

• High School diploma or equivalent required. Associate or bachelor's degree in computer science or related field preferred.
• Minimum 2-3+ years' experience preferred in customer service/ / IT Support
• Desktop operating systems, hardware, printers and peripherals, desktop applications (i.e. Microsoft Office products etc.), LAN/WAN Connectivity.
• Experienced in troubleshooting issues on end-user computing devices, including desktops, laptops, and Surface Pros.
• High proficiency in Microsoft Windows and Office, Ethernet and wireless networking, hardware and software setup, and problem resolution
• Proficiency in Internet related applications such as E-Mail clients and Web Browsers
• History of working in an Active Directory domain environment
• Proficient at software installs and troubleshooting
• Some networking knowledge, along with the ability to troubleshoot network issues from the command line.
• Ability to work independently and efficiently to meet end-user needs
• Superior organization skills, attention to detail, and appropriate motivation
• Excellent communication (oral and written), interpersonal, and presentation skills
• Strong communication, presentation, and customer relation skills

• Works independently on routine assignments. Strives to improve skill/problem solving abilities.
• Windows desktop and mobile device support and setup, printer support
• Maintains/follows all network and non-networked standards. (i.e. print queue and account creations, security procedures etc.)
• Recommends/Implements and maintains all desktop hardware and software management systems.
• Maintains/Recommends desktop standards and images. Working with Network Administration and Information Compliance Management on requirements for all areas responsible
• Creates/Maintains/Implements desktop/peripheral/local office/local application P&Ps.
• Maintains clean work environment.
• Disposes of discarded/un-repairable equipment following CHOA's disposal procedures. (Inventory, Safety etc.)

• Completes problem resolution, work orders including critical problems in a timely manner (following SLA's), updating client of status & maintaining work schedules and appointments.
• Maintains service level agreements and follows up with customers.
• Provides status reports as requested in a timely manner.
• Properly documents all work orders and problem calls in tracking system, once assigned, while in work and once completed. A constant chain of documentation for current user status.
• Escalates problems to the proper person/groups/management in a timely manner.