Summary: Manage the delivery and service department with usually fewer than 40 drivers.  Formulate and administer policies, programs, and procedures for the delivery and service department, including schedules, rates, routes, and assignment of drivers and vehicles. Build and maintain positive customer relationships by effectively managing all customer service complaints and concerns. Manage and comply with federal, state, company policies, local laws, transportation programs, and regulations.  Salary- 95k-110k (based off experience) 15% Bonus RESPONSIBILITIES AND DUTIES Manage the Transportation DepartmentLead the Team:Build a solid Transportation team by recruiting, interviewing, hiring, and retaining quality team membersEnsure all team members have the necessary tools to complete their jobsConduct training, coaching, and feedback sessions, complete performance appraisals and make recommendations for pay increasesEffectively resolve employee relations issuesBe available to provide support to team membersDevelop plans, policies, and procedures for Transportation departmentAttend and participate in annual Leadership & Development training sessionsConduct safety/team/quarterly meetingsPerform other duties as assigned by Manager and/or DirectorConduct yearly performance appraisals on your drivers and staff. Reporting/Budget:Prepare annual Transportation department budget for Director-Supply Chain Center review and approvalReview and approve Transportation department payrollReview cost statements to identify excessive expenses and make recommendations for cost containmentAudit and approve invoices from leasing companyManage overall performance of truck leasing company to ensure PM’s are met to Domino’s standard and repairs are completed timelyGenerate all Transportation related reports, including backhauls and the weekly key indicator summaryConduct monthly Comdata audits to ensure fuel complianceRouting, Scheduling, and DOT Compliance:Plan, review, and revise driver schedules to ensure increased efficiency and lower costsConduct continuous analysis of vehicle and driver assignments and analyze scheduling for possible consolidationContinuously analyze proposed schedules and rates, initiate preparation and distribution of proposed trip schedule changes, and submit analyses of data and rescheduling recommendations to WRC Transportation teamConduct route analysis to identify cost-saving opportunitiesConduct route observations to ensure Drivers are performing as requiredMonitor mis-deliveries and develop avoidance strategiesMonitor driver hours of service via onboard computerized system (PeopleNet)Monitor Drive camera videos for SCC complianceReview driver logs and paperworkOversee maintenance of driver qualification fileConduct daily dynamic routingOversee and be prepare for operational and transportation audits throughout the yearConduct route observations to ensure Drivers are safely performing their duties as required by company and DOT standards (The numbers of observations per period are determined by the number of drivers at the SCC)Oversee fleet image Customer Service:Build and maintain positive customer relationships with franchisees, store managers and crew, leasing company, etc. Provide guidance to Transportation team members on customer relations issues and act as a role model for building.  maintaining positive relationships.Provide timely responses to Slice of Pie complaintsMay participate on the Transportation Advisory BoardVisit new store builds to determine delivery accessibility, and report findings to DirectorAs needed, if qualified, drive company commercial vehicle or straight truck for deliveries or to leasing company for service/maintenance