Job Title: Back Office Supervisor (Optical Revenue Cycle) - Contract
Job Type: 1099 Contract
Location: US-Based (Remote)
Pay Rate: $20.00 - $25.00 per hourAbout the Role:
We are seeking a detail-oriented and experienced Back Office Supervisor to lead a team responsible for key revenue cycle functions within our optical-focused operations. This is a hands-on, tactical leadership role focused on ensuring the team executes daily tasks with accuracy and efficiency. The ideal candidate will have a strong background in optical/medical billing and will serve as the team's guide, trainer, and primary point of escalation for day-to-day operational challenges.Key Responsibilities:Team Leadership and Supervision:Lead and supervise the day-to-day activities of a back-office team, ensuring all tasks are completed accurately and on schedule.Provide daily guidance, mentorship, and on-the-job training to team members across various functions (insurance verification, billing, A/R, patient recalls, etc.).Monitor team performance against daily and weekly goals, providing constructive feedback to improve productivity and quality.Organize workloads, delegate tasks, and manage team schedules to ensure proper coverage.Tactical Operations:Ensure the timely and accurate execution of all core back-office tasks, including:Medical and vision insurance verification and authorization.Claim submission, payment posting, and denial management.Accounts Receivable (A/R) follow-up and collections.Client "recall" or win-back campaigns.Serve as the primary point of escalation for complex claims, billing inquiries, or challenging patient accounts, resolving issues directly whenever possible.Perform quality assurance checks on the team's work to minimize errors.Process and Reporting:Uphold and enforce existing Standard Operating Procedures (SOPs).Identify and document recurring issues or process bottlenecks and report them to management with suggestions for improvement.Prepare and present regular reports on team productivity, key metrics (such as A/R aging and claim denials), and overall performance.